Omschrijving

I have been in the e-commerce and technology sector for a very long time, before that I have a background in banking and telecommunications.

I want to utilize these years of experience in a new sector and make a difference with my perspective. I have recently been involved in project management processes and worked very closely with product owners. I have experience in workflow creation, process development, risk management, project leadership, strategy setting, process analysis. I also have experience in team management, leadership and human relations. When I examine the position, I believe that I can fulfill your requests and not only that, I believe that I can make a difference with my own experience. I trust my insight and ability to achieve results.

Talen

Turks
Tweetalig / moedertaal

Voorkeuren voor werkplek

Uitsluitend remote

Werkt voornamelijk remote

Ebay
Sr.Manager of Buyer Risk & Payment Operations
E-COMMERCE
mei 2006 - maart 2023 (16 jaren en 11 maanden)
Istanbul, Turkije
Responsibilities
• Managing fraud and payment operations teams
• Improving return & cancellation processes
• Maintaining return and cancellation operations
• Identifying buyer, product and seller risks, taking necessary precautions, preparing analyzes
• Analyzing the work of team projects and building bridges with the technical team
• Monitoring of projects and efficiency measurements, follow-up and examination of technical analysis
• Ensuring efficiency and continuity in business development by working closely with product and technology teams
• Getting notifications by Consumer Arbitration Committee, managing all process by following the necessary procedure, making interviews with users, and preparing official correspondences.
• Monitoring, reporting, and presenting other payment related metrics such as Credit Card/debit card usage rates, success and error rates, installment rates, 3D usage rates and making recommendations to improve operational processes that directly effects these metrics.
• Being part of Risk Management and Operational Processes related projects and closely work with other departments such as Technology & Product, Customer Support, Strategy, Legal and Commerce Supports.
• Managing the performance, quality, behavior, and continuity of the team and ensures the development of the entire team.
• Collaborating with teams to ensure alignment of the risk policy with the overall business strategy.
• Identifying deficiencies in existing systems, policies, and strategies, taking necessary actions to
mitigate fraud risks.
• Took necessary actions such as banning users, and their cards used and stopped items to be sent
when it was a fraud attack.
• Contacted shipping companies and banks to get further information when needed.
• Performed detailed analysis on users’ suspicious activities and on their linked accounts.
• Identified new fraud trends and provided feedback to develop solutions.
• Provided information to public authorities such as consumer courts, police and investigative
authorities when requested
• Responsible for KYC & Seller Onboarding process
• Investigation of VERO (Verified Rights Owner) processes
• Carried out chargeback operations and performed collection on charge backs.
• Working closely with the customer service department, controlling requests from this department,
training of customer service employees
Major Projects
• Structuring return processes & IRR Project (Immediate Refund Release)
• Seller Penalty Project
Agile method Project Management Risk analysis
QNB Finansbank
Senior Specialist
februari 2000 - februari 2004 (4 jaren)