Over Marcela
Trilingual Professional | Translation | Content Editing | Hospitality & Admin Support
I am a trilingual (EN-NL-ES) professional with over 15 years of experience across hospitality, creative support, translation, and administration. Based in Amsterdam, I have worked in both high-end cultural environments and fast-paced operational roles — always with a focus on quality, empathy, and cross-cultural communication.
I help businesses, teams, and individuals with:
Translation & localization (EN↔NL↔ES)
Administrative & executive support
Guest experience and hospitality consulting
Multilingual content creation & editing
Project planning and client communication
Clients describe me as reliable, intuitive, and easy to work with. I bring a calm, professional presence to any team — and I’m quick to adapt to new tools, systems, or styles of working.
Whether you need help managing operations, refining your content, or making sure your message lands in three languages — I’m here to support you with clarity and care.
Available for remote projects, with the possibility of on-site support in Amsterdam when needed.
My standard rate is €450/day (up to 8 hours of work). I also offer:
– €250 for half-day projects (up to 4 hours)
– €65/hour for shorter or urgent tasks
I am happy to tailor a quote based on your specific needs — whether it is a one-off task or ongoing support. Let’s find the structure that works best for your project.
Let’s work together!
Engels
Tweetalig / moedertaal
Spaans
Tweetalig / moedertaal
Nederlands
Tweetalig / moedertaal
Italiaans
Basiskennis
Turks
Basiskennis
Uitsluitend remote
Werkt voornamelijk remote
Werkervaring
- Hyatt RegencyHKLUXEGOEDERENoktober 2023 - februari 2024 (4 maanden)Amsterdam, Netherlands- Managed instructions, correspondence, and memos.- Knowledge of general housekeeping and record keeping.- Communicated in a courteous, professional manner with teammates, management, and guests.- Worked independently, but with occasional interruptions.- Ensured the best possible experience for each guest, within the framework and operating guidelines.- Followed grooming and appearance guidelines.- Assisted in cleaning all vacant and used rooms and provided status reports.- Managed guest requests effectively and efficiently while also managing guest supplies and replenished as required.- Greeted guests, and fulfilled their hotel items requests for towels, linens, etcetera.- Participated in daily meetings related to cleanliness.- Observed precautions and safety required to protect hotel and guest property and report damage, theft, and found articles.- Replenished supplies, such as drinking glasses, linens, writing supplies, and bathroom items.- Operated trash compactors to dispose of garbage.- Kept storage areas and carts well-stocked, clean, and tidy.- Experience interacting with international clients and customers- Technology snapshot:Amadeus HotSOS Housekeeping,OPERA PMS,Medallia Platform
- easyHotelFront Officeaugustus 2024 - maart 2025 (7 maanden)Amsterdam, NetherlandsFront Desk & Guest Experience:Welcomed and assisted guests with check-in, check-out, and inquiries.Handled reservations, cancellations, and special requests through multiple systems.Provided personalized recommendations for local attractions, restaurants, and transportation.Resolved guest issues with empathy and efficiency to ensure guest satisfaction.Back Office & Administrative Support:Managed invoices, shift reports, and other administrative tasks.Maintained accurate records in PMS and booking systems (e.g., Paleo, etc.).Liaised with external suppliers and internal departments for smooth operations.Prepared occupancy reports and assisted with planning for high-demand periods.Operations & Coordination:Supported housekeeping coordination and room status updates.Conducted inspections to ensure quality standards in rooms and public areas.Collaborated with the management team to implement internal procedures.Trained and supported new staff members on standard operating procedures.
- WIN Hotels GroupFront Officefebruari 2024 - augustus 2024 (6 maanden)Amsterdam, Netherlands-Check-in, check-out and walk-in clients, schedules client appointments, emergency reports, pre/authorisation, no shows, Ad hoc SOP, answers phone lines, and helps clients with questions , complaints and issues.- Supports managers with business documentation and professional demeanor at all times.- Remarks and updated guest profiles- Efficiently processes updated client information and payments into database.- Prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items.- Ability to multitask effectively in a fast-paced environment.- Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times.- Problem solving and troubleshooting.- Fluent in English, Dutch and Spanish.- Technology snapshot:MS Office (including Word, Excel, and PowerPoint) and Internet savvy,Google Chrome, MS Edge,Management of Expedia, Hotelsbed and Booking, Agoda, SynXis,StayforRewards property website,MEWS hospitality management system PMS,Smart PSS network camera software-video surveillance,GuestCompass online concierge,Upselling software,Ambiance by Dormakaba Keycard encoding,MyHotelBike rental software,Gateway Payment platform,Point-of-sale (POS),Email Correspondence,Smartsafe Deposits,Cubilis booking engine by Stardekk,Tours and TicketsAdministrative Support, Time Management, Customer Service, Organizational Skills, Business Documentation, Scheduling / Calendaring, Relationship-Building, Ad Hoc Projects, Mail, Multitasking, Prioritizes Tasks & Projects, Written & Verbal Skills, Travel Coordination, Event Planning, Reservation, Luggage Logistics, complaint handling, inventory of supplies.
Aanbevelingen
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Opleidingen
- Diversity, Inclusion and Belonging for All. Opera for Reservation. Becoming an Ally to All. Administrative assistant. Human Resources. Project Management. Customer Service.HRCI PMI SHRM Oracle NASBA ZENDESK Microsoft LinkedinI’ve completed professional development training and certifications from leading global organizations including HRCI, PMI, SHRM, Oracle, NASBA, Zendesk, and Microsoft, covering topics such as: – Diversity, Equity & Inclusion – Allyship & Belonging – Administrative Support – Human Resource Management – Customer Service (Zendesk) – Project Management (PMI) – Opera for Reservations (Oracle-certified) – Microsoft Office & Digital Tools These trainings reflect my commitment to operational excellence, ethical leadership, and inclusive workplace culture. I apply these principles across all projects — from customer service to strategic planning.
- Specialized Security Training: Security & Terrorism Awareness, Human Traficking Training, Cyber Security and Privacy, Customer Service, Housekeeping in HotSOS Mobile, Housekeeping ApplicationsHYATTI have completed a range of specialized internal training programs through Hyatt Hotels, focused on both guest experience and operational security. These include: – Security & Terrorism Awareness – Human Trafficking Prevention – Cybersecurity & Data Privacy – Advanced Customer Service – Housekeeping Systems (HotSOS Mobile & Hyatt’s in-house applications) These trainings reflect Hyatt’s global standards for safety, integrity, and service excellence, and I bring that same level of professionalism to every project. Whether working on-site or remotely, I understand the balance between efficiency, discretion, and empathy — especially in high-pressure environments.