Sophie Van Hilten

Hello,

I'm Sophie, a virtual assistant focusing on various tasks that might be necessary. Currently I work remotely from home from my own laptop. I always try to focus on solving problems, customer satisfaction and a healthy work relationship. As a virtual assistent I want to make the clients' work day easier by taking on tasks.

🎓 I am currently in my graduating semester for my International Business Bachelors degree from NHL Stenden.

💻 I have 2 years of experience as an Virtual Assistant. I have a lot of digital business experience since I worked online before in an administrative position. Since I'm at the end of my business degree, I finally feel that I'm ready to be self-employed with the knowledge I gained from my study course.

❤️ Why work with me?

- I am a quick learner and eager to do the expected tasks.

- I adapt easily and quickly to different work environments.

- - I am a very organised person which will ensure I'll pay careful attention to every task.

- I am versatile, so the list of my tasks below is not exhaustive:

📝 CUSTOMER SERVICE MANAGEMENT

• Responding to customer inquiries (emails, chatbot, social media)

• Following up on and resolving complaints

• Customer loyalty and personalized follow-up

• Monitoring and importing customer reviews

• Tools: Gmail, Gorgias, Meta, Shopify, Faire, Okendo

Objective: To improve customer satisfaction and build loyalty.

🗓️ ADMINISTRATIVE SUPPORT

• Logistics management

• Updating catalogs, website, and brochures

• Managing invoices, delivery notes, quotes, and customer follow-ups

Objective: To free up your time and streamline your organization.

📲 PROJECT MANAGEMENT

• Implementation of processes and automations

• Monthly reporting

• Monitoring of deadlines and tasks

• Communication between service providers

• Tools: Trello, Slack

Objective: To structure your projects and ensure their success.

🖥 My core expertise is 100% digital, so I am comfortable with various types of tools and software.