Sanjana Agarwal

• • Authored structured product documentation and user-facing content for complex enterprise software, working directly with engineers and product managers to ensure accuracy and clarity across all materials.

• • Improved onboarding content and documentation structure for data-heavy digital platforms, reducing friction for new users navigating complex workflows.

• • Maintained clear documentation standards and contributed to structured stakeholder communication throughout the project lifecycle.

• • Produced UX copy and product documentation for newly launched B2B SaaS products, working alongside product designers to refine interface copy, onboarding flows, and in-product messaging.

• • Adapted content tone and structure for both technical and non-technical business stakeholders across international enterprise accounts, ensuring content was operationally useful and on-brand.

• • Supported content delivery within fast-moving, distributed product teams, maintaining clear communication with designers, engineers, and product managers to meet deadlines consistently.

• • Created end-to-end UX copy for digital product platforms, including onboarding flows, UI microcopy, error and validation messages, and marketing page copy, adapting voice and tone consistently across platforms and user journey stages.

• • Developed voice and tone guidelines and content style guides, ensuring consistent design language across UI components and developer handoff materials.

• • Managed translation briefs and supported localisation workflows for multi-market product releases, identifying content issues early and coordinating with translators to maintain accuracy.

• • Worked directly in Figma alongside product designers and engineers, embedding copy into wireframes and high-fidelity prototypes and enabling fast cross-functional iteration.

• • Supported A/B testing initiatives on messaging and CTAs, using performance data and user research to inform copy decisions and improve outcomes across live product experiences.