Natalia Dell'Era

Full operational leadership of a high energy nightlife and entertainment venue Introduced to cocktail batching systems to improve service speed, consistency, and operational efficiency during high-volume service Oversight of daily operations, staffing, and service standards across all departments Management of P&L, labour cost, and cost-control strategies to maximize profitability Reduced labour cost from 35% to an average of 25% monthly through strategic scheduling and workforce optimization Managing private events, bookings, and revenue optimization strategies Ensuring compliance with local regulations and handling municipality inspections Driving guest experience through concept execution, music programming, and service quality

Full operational leadership of a high volume nightlife venue Managed P&L, including COGs, labour cost, and profitability optimization Increased EBITDA through strategic cost control initiatives without impacting guest experience Redesigned menu with focus on high margin items and supplier optimization Revitalized live entertainment program, increasing footfall and guest engagement Implemented structured inventory and procurement systems, reducing waste and improving efficiency Led marketing-driven initiatives to enhance customer experience and retention

Oversaw operations across 4 F&B outlets (fine dining, casual, and specialty concepts)

• • Increased revenue by 15% and improved guest satisfaction by 20%

• • Led and trained a team of 40 staff members

• • Reduced stock losses by 7% through improved inventory control

• • Developed staff engagement programs reducing turnover by 10%

• • Coordinated with marketing on campaigns and promotions