Over Michiel
Nederlands
Tweetalig / moedertaal
Engels
Tweetalig / moedertaal
Frans
Beperkte professionele capaciteit
Werkervaring
- FluviusProduct ManagerENERGIEjuli 2022 - juni 2026 (3 jaren en 11 maanden)Ghent, België
- Set product vision and KPIs for a customer portal serving 1.5M B2B and B2C users, shifting teams from output-focused delivery to outcome-driven ownership
- Avoided an estimated €1.5-2M in development and maintenance costs by challenging a proposed native app initiative through user research and ROI validation
- Prioritised roadmap by combining support ticket analysis, funnel data, and qualitative research to identify and validate high-impact opportunities
- Led login experience redesign, resolving a critical B2B/B2C context-switching problem through structured discovery and iterative validation
- Navigated tradeoffs across security, compliance, and UX to deliver a consistent cross-channel identity experience across consolidating systems
- BNP Paribas Fortis BEProduct Concept LeadBANKEN & VERZEKERINGENfebruari 2021 - juli 2022 (1 jaar en 5 maanden)Brussels, België
- Shaped product concepts with business stakeholders aimed at activating new investors into investment products, from early framing through high-level wireframes
- Coordinated UX/UI designers and researchers across concept validation, presenting recommendations to a review board ahead of senior management sign-off
- Colruyt Group Services NVProduct OwnerGROOTHANDELfebruari 2021 - juli 2022 (1 jaar en 5 maanden)Halle, België
- Owned end-to-end delivery for a shared web platform across multiple brands (Colruyt, OKay, Bio-Planet), managing scope, backlog, and cross-team dependencies
- Built the case to replace the existing authentication solution by documenting UX degradation and driving the architectural decision with engineering and security
- Championed SMS autofill-compatible verification codes, reducing sign-in friction while managing cost tradeoffs with the business
- Defined identity consolidation logic across app and web backends to deliver a seamless cross-channel user experience
Aanbevelingen
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Opleidingen
- Industrial Design EngineeringEindhoven University of Technology2018Industrial Design Engineering
- HCI and Product DesignCarnegie Mellon University2017HCI and Product Design
Diploma's
- SAFe Product Owner Product ManagerScaled Agile2022
- Connected ManagerHarvard & Capgemini University2024