Omschrijving

Are messy processes keeping you from scaling? I help emerging companies get clarity and work smarter by auditing your operations and brand. I apply my product experience to create a compound strategy for success. I identify bottlenecks and turn them into simple, actionable improvements. From discovery to implementation, I help teams stay aligned and get measurable results. Based in the Netherlands, I specialize in helping growing businesses turn chaos into smooth, scalable workflows.

Talen

Engels
Tweetalig / moedertaal
Russisch
Vloeiend
Frans
Vloeiend
Spaans
Vloeiend

Voorkeuren voor werkplek

Kan op locatie werken

Amsterdam (tot 50km)

Infor
ERP Implementation Consultant
LOGISTIEK & SUPPLY CHAIN
september 2024 - Vandaag (1 jaar en 9 maanden)
Software Rollout Planning: Collaborate with client management teams to plan and execute ERP implementations for Food &
▸
Beverage sector companies
▸ Client Advisory: Advise clients on leveraging enterprise software capabilities to improve business operations and achieve strategic objectives
▸ Training Delivery: Present comprehensive training courses on Infor ERP functionalities to client teams and stakeholders
▸ Development Collaboration: Work directly with development teams to test new facilities and refine software features based on client feedback
▸ Performance Analytics: Develop reporting mechanisms that improved operational efficiency by 25% within the Early Talent Program
Workflow Optimization Process Audit Implementation Change Management ERP
MultiSafepay
Merchant CP Product Owner
HIGHTECH
april 2022 - oktober 2023 (1 jaar en 6 maanden)
▸ Solution Development: Led cross-functional initiatives to enhance Merchant Control Panel, driving user-centered product improvements for Fintech payment solutions
▸ Issue Analysis: Analyzed complex technical and business issues, proposing solutions that achieved 85% completion of 2023 strategic objectives
▸ Client Training: Conducted product training sessions and demonstrations for enterprise clients, improving user adoption rates
▸ Process Optimization: Prototyped features using Figma that accelerated development cycles and enhanced user experience design
Atlassian JIRA Presentations Product management Project Management Brand Strategy
Onde
Customer Success Manager
TRANSPORT & LOGISTIEK
maart 2021 - maart 2022 (1 jaar)
▸ Client Support: Provided general support and strategic guidance to transportation/delivery sector clients using the Onde platform
▸ Implementation Management: Designed and implemented client onboarding processes that improved customer satisfaction metrics
▸ Business Analysis: Conducted market analysis identifying user needs and proposing software improvements for delivery optimization
Implementation Workflow Optimization Demos Agile CRM Zendesk

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Post-HBO Certificate
Studies Université de Bordeaux
2021
Post-HBO Certificate
Bachelor's Degree
Minsk State Linguistic University
2019
Bachelor's Degree

Lora Diaz

Implementation Consultant

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