Kateryna Saprunova

• Conducting interviews with stakeholders and field experts to identify customer and • user challenges; • Performing usability testing and observations to develop user and customer journey maps; • Facilitating ideation and co-creation workshops; • Creating, presenting, and defending design proposals; • Collaborating with developers to align technical implementation and identify optimal solutions; • Ensuring design consistency and accessibility across all platforms; • Defining and analyzing UX and business metrics; • Facilitating the Design Thinking process; • Developing guidelines, documentation, and elements of the design system. • Product Catalog, CustomerNet 2.0, eCoach PM, and Customer Portal) based on insights from 12 stakeholder interviews and 24 usability tests among experts. • Created and validated a new vision for the future integrated CustomerNet ecosystem with a focus group of regional management. • Improved the employee experience of the Smart Campus app, used by 40,000 employees, by conducting feedback sessions, surveys, and one-on-one user interviews. • Developed interview guidelines for the UX Competence team and created UX documentation for the Customer Portal. • Enhanced the UX/UI of the local LLM through heuristic evaluation, usability testing, and user surveys.

• Developing interactive design proposals for desktop and mobile IoT platforms, including • Pybytes and Pylife. • Conducting usability testing and surveys with users of the Pybytes desktop and • mobile applications. • Analyzing user activity on the Pybytes IoT platform using Hotjar and Azure Cloud. • Validating the front-end implementation of design proposals by conducting User • Acceptance Testing (UAT). • Creating tutorials for Pybytes features, writing documentation and building UML diagrams. • Facilitating Google Design Sprints within a multidisciplinary team of developers and engineers.