Omschrijving

As a determined and proactive young professional, I combine a creative mindset with my analytical skills. I have a passion for marketing, digital innovation, data, and an affinity for technology. Ambitious and eager to grow, learn, and embrace challenges. I thrive on generating innovative ideas and solutions.

Branche-expertise

Talen

Nederlands
Tweetalig / moedertaal
Engels
Vloeiend

Voorkeuren voor werkplek

Uitsluitend remote

Werkt voornamelijk remote

TicketSwap
Senior Customer Support
SOFTWAREPRODUCTIE
september 2019 - Vandaag (6 jaren en 9 maanden)
Amsterdam Metropolitan Area, Netherlands
At this global tech scale-up in second-hand ticket resale, my responsibilities included:
- Implemented & optimized AI-driven CX: reporting & briefing C-suite on insights.
- Mentored new hires and served as the go-to point for complex cases, exemplifying
leadership.
- Cooperated with Product & Engineering to fix bugs and improve app, web, admin.
- Documented processes and introduced automations, boosting team efficiency.
- Managed payouts, refunds, and debt-collection coordination, ensuring financial
accuracy.
- Produced customer-facing copy (FAQs, templates, Trustpilot replies).
- Led recruitment interviews and onboarding for CX team growth.
Digitale Transformatie Consulting
Oh My Guts
Digital Marketing
VOEDSELINDUSTRIE
september 2020 - februari 2021 (5 maanden)
Zaandam, Netherlands
A fast-growing online food startup for healthy, ready-to-eat meals. My responsibilities:
- Owned digital marketing strategy: elevating brand visibility and engagement
through ads, web, email, and social.
- Owned influencer-marketing program: securing 100 + barter deals fostering
sustainable partnerships and expanded total reach to 1 M + followers.
- Produced content: copy, photo, video, and design, using Adobe CC.
Digital Marketing Digitale Transformatie Communication Marketing Strategy
Ikbenfrits
SEO Copywriter
BANKEN & VERZEKERINGEN
september 2018 - september 2019 (1 jaar)
Amsterdam Metropolitan Area, Netherlands
- Created SEO-optimized articles on mortgage advice.
- Developed a knowledge database covering all aspects of mortgages.
- Resulting in more mortgage advisory consultations and new clients, ultimately driving increased profit.
Digital Marketing Marketing Strategy SEO Writing SEO