Over Fiorella
I am a Fractional Product Operations & Program Management Consultant with 10+ years of experience supporting digital transformation, platform operations, and cross-functional delivery in complex, regulated environments.
I help organizations improve execution clarity, governance, and operational performance across digital products, customer platforms, and transformation programs.
My work focuses on building structured and scalable systems for:
- Product operations and delivery coordination
- Program and PMO governance
- KPI frameworks and performance visibility
- Digital and CRM operations
- Cross-functional alignment across business and technology teams
I have led large-scale initiatives impacting more than 1.5 million customers in the energy and utilities sector, working across international teams in Europe and Latin America.
I bring a structured, analytical, and execution-focused approach to help teams turn complexity into clear delivery systems and measurable outcomes.
I typically work with startups, scale-ups, and enterprise teams that need stronger operational structure, reporting discipline, and delivery coordination without hiring full-time leadership roles.
Spaans
Tweetalig / moedertaal
Engels
Vloeiend
Kan op locatie werken
Rotterdam (tot 50km), Amsterdam (tot 50km), Utrecht (tot 30km), Eindhoven (tot 50km)
Werkervaring
- EnelProduct & Digital Operations LeaderENERGY AND UTILITIESjanuari 2023 - december 2024 (1 jaar en 11 maanden)
- Supported digital platforms serving 1.5M+ customers, ensuring operational stability and performance visibility
- Designed KPI frameworks and reporting systems used to track digital and operational performance
- Led cross-functional coordination between business, IT, and operations teams in complex environments
- Improved governance structures for digital delivery and platform operations
- Supported CRM and digital communication channel optimization initiatives
- EnelProgram & Transformation LeadENERGY AND UTILITIESjanuari 2022 - december 2022 (11 maanden)
- Led governance design for large-scale transformation programs across multiple stakeholders and vendors
- Implemented structured reporting cycles, steering committees, and delivery tracking mechanisms
- Managed risks, dependencies, and delivery alignment across international teams (Europe & LATAM)
- Delivered executive-level reporting to support decision-making and program transparency
Aanbevelingen
Wees de eerste die Fiorella aanbeveelt
Help deze freelancer om te schitteren door te vertellen hoe het is om met hem of haar te werken.
Deze freelancerprofielen matchen ook met zoekopdracht.
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Opleidingen
- Master of Business AdministrationRotterdam School of Management, Erasmus University2026Master of Business Administration
- B. Sc. in Industrial EngineeringPontificia Universidad Católica del Perú2012Industrial Engineering