Over Coen
I've run marketplace operations for a €500M+ business at Uber—owning courier economics, pricing, and reliability for the Netherlands.
What I deliver:
Pricing & margin optimization: Audit price logic, model elasticity, ship experiments with monitoring
Operational cost reduction: I cut cost-per-trip 12% YoY by instrumenting processes and automating reporting
SQL/Python automation: Pipelines and dashboards that eliminate manual work (saved 15+ hrs/week at Uber)
MVPs that ship: Full-stack Python/React products live with paying users (car import tool, map builder)
Why clients choose me:
Led pricing updates used for cross-market optimization at Uber
Built and monetized side projects to thousands of organic users
I bridge product, analytics, and ops: define the question → run the analysis → ship the change → document the playbook
Typical deliverables: Pricing experiments, decision models, A/B designs, data pipelines, dashboards, MVPs/POCs
Code & projects: github.com/coendewith
Nederlands
Tweetalig / moedertaal
Engels
Vloeiend
Duits
Beperkte professionele capaciteit
Kan op locatie werken
Amsterdam (tot 50km)
Werkervaring
- UberStrategy & Operations Manager - Marketplace Efficiencyjuni 2022 - Vandaag (4 jaren)Amsterdam, Nederland• Oversee marketplace P&L for a +€500 M ARR business; set OKRs and model key cost levers for courier pay, defect rates, and delivery ETAs, overseeing €100 M+ in annual delivery spend.• Led marketplace launch of Uber Eats in 50+ Dutch cities; kept fulfillment at ∼99% while orders grew 6×.• Built automated Python/SQL pipelines and Google-Sheets dashboards surfacing reliability, spend, and fraud KPIs to GMs & Finance.• Managed transition from freelance to employment courier model under new legal regime, minimizing cost uplift to < 7%.• Promoted twice within first two years based on measurable impact and cross-functional leadership
- UberOperations Coordinatormaart 2021 - juni 2022 (1 jaar en 3 maanden)Amsterdam, Nederland• Owned courier incentive strategy; handed off execution to Territory Teams with automated dashboards• Built real-time surge/dispatch forecasting and led special-event playbooks (Kingsday, NYE), keeping completion rate +97%• Served as team SQL & Python educator
- UberOperations Analystseptember 2020 - maart 2021 (6 maanden)• Created SQL dashboards tracking reliability, cost, and fraud, created analytics for support flows; adopted by NL Ops team as weekly/monthly/quarterly business review standard.• Modeled courier supply elasticity scenarios that informed 2020 budget planning.• Supported crisis response during early COVID-19 lockdowns
Aanbevelingen
Wees de eerste die Coen aanbeveelt
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Opleidingen
- MSc. Innovation ManagementRotterdam School of Management, Erasmus University2019Cum Laude
- BSc. Technology ManagementUniversity of Groningen2017GPA: 7.5/10 (top 15 %)