Mark De Vos

Managing digital programs within design and technology. Rolled out large monolith suite as well as composable architecture implementations.

Digital program management of development, design and QA department (+10 FTE's) for larger digital program of Amadeus. Core development in AEM. Experience with leading projects to implement Adobe & Tealium analytics, integrations with Eloqua and Salesforce.

• Applying Scrum project management

• Built business and functional requirements documents with stakeholder input

• Continues process improvements

• Full lead of delivering decommissioning of 90 worldwide sites. Introducing local content and new languages (including ZH, JA and RU), affecting global site in all areas i.a. UX, SEO, design, analytics & development.

• Rolling global site out in 9 additional languages (Aside roman languages also CN, JA and RU language)

• Training, support and leading of other project managers

• Managing distributed teams in Madrid, Helsinki, London and Argentina

• Full setup and management of JIRA

• Migrated cloud jira & confluence version to server instances of Amadeus.

• International digital project management of project with clients in the Netherlands, USA, Spain, Argentina and Bolivia.

• Strong knowledge of web technologies; Wordpress and Magento

• Extensive experience with solution thinking, understanding and translating requirements and digital consulting

• Clients include Merkle inc. Schneider Electric, Basic-Fit, 500 friends, Tigo (Millicom), YPFB, Reumafonds, ING, Paginas Amarillas and Vedder & Vedder.

• Extensive experience with E-commerce

• Experience with web analytics, conversion rate optimization, SEO, email marketing, mobile apps, social media campaigns and UX concept/design.

• Development and steering on operational KPI's

• Implementation of First Time Right programme

• Ensure adequate staffing levels according to the departments' workload. Coordinates necessary staffing changes across departments based on projected volume

• Head of International project management teams (cross countries), development of individual team members and the department as a whole

• Applying agile, scrum, kanban or waterfall project management techniques

• Successful build-up of 20 fte design team within 6 months

• Stationed in Buenos Aires, Argentina 01/2014 – 06/2016

• Stationed in Cochabamba, Bolivia 07/2016 – 08/2017