Omschrijving

Fractional Customer Success Leader | Turning CS Teams into Revenue Engines

I help scaling B2B companies stop losing customers and start growing revenue systematically by building the playbooks, health scoring, and coaching cadences that make protection and expansion a repeatable process that's embedded into the organisation when I leave.

Available for international remote fractional engagements, or hybrid/ onsite in the Netherlands, Belgium and Germany. Strong working experience across the US and 22+ countries in EMEA-APAC-LATAM.

Top 3 Expertises:

1. Churn Prevention & Revenue Protection

Managed a $29.2M EMEA-APAC portfolio at SurveyMonkey across 22+ countries. Renegotiated 350+ international contracts and generated 11% portfolio revenue growth through structured risk management and forecasting.

2. CS Infrastructure & Operational Backbone

Built scalable CS systems from scratch — health scoring, onboarding frameworks, QBR structures and CSM Training & Growth Frameworks. Grew client base from 10 to 30+ at geoFluxus while developing 10+ processes. Rolled out agile transformation across 38 government teams with other freelancers.

3. Team Coaching & Leadership Development

Delivered 250+ coaching sessions to CSMs, driving consistent target overperformance. Named Best Sales Partner and People & Culture Leader. Builds teams that identify risk and expansion independently.

What others say:

Leadership: "Systems thinker and strategy builder — brings structure, thoroughness and creativity through change."
Team Members: "Approachable and calm; gives timely, specific feedback while trusting the team."
Clients: "Expert in her field, responsive and consistently delivers excellent service."

Branche-expertise

Talen

Engels
Tweetalig / moedertaal
Nederlands
Tweetalig / moedertaal
Spaans
Basiskennis

Voorkeuren voor werkplek

Kan op locatie werken

Amsterdam (tot 50km)

geoFluxus
Head of Revenue
april 2025 - Vandaag (1 jaar en 2 maanden)
Rotterdam, Netherlands
International leadership, revenue operations, finance, forecasting, commercial management, customer success, contract management
customer success Revenue Management Bedrijfsstrategie Forecasting
Conclusion
Agile Coach & Scrum Master via Conclusion Consulting
CONSULTANCY & AUDITING
januari 2024 - oktober 2024 (9 maanden)
Change-Managing the introduction of SCRUM as certified SCRUM master, working in the HR-department and Support Teams of the Ministry of Internal Affairs
Momentive-AI
Manager II of Customer Success
januari 2020 - juli 2023 (3 jaren en 6 maanden)
Amsterdam Metropolitan Area, Netherlands
Led major operational transformation - Successfully transitioned customer framework from key accounts to scalable model while launching international team during period of significant change

Drove strong financial results - Managed $29.2M EMEA-JAPAC portfolio and increased revenue retention by 11% despite challenging circumstances

Transformed team performance - Took team from low morale to "best cooperating team globally" recognition while managing 7 nationalities
Earned multiple company awards - Named "Best Cross Functional Partner" by Sales, received "Innovate for Our Customers" award

Developed high-performing team - Provided 5 hours weekly of 1:1 coaching per team member, significantly improving customer conversation quality

Mastered complex stakeholder management - Successfully navigated intricate internal/external relationships across international organization while maintaining strong KPI performance