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Leon WeltersLW

Leon Welters

Head of Operations

€ 800/dag
Amsterdam, NL
8-15 jaar

Gemiddelde responstijd: 1 uur

Over Leon

I am a positive-minded and experienced problem solver. I help companies by taking full ownership of one or a few of the biggest concerns and thereby help senior leadership to be able to focus on what really matters. In the 10+ years leading operations in multiple tech companies, I’ve learned that success starts with strong foundations. By identifying key operational challenges, testing solutions, and automating core processes, I help companies eliminate manual bottlenecks and implement smart automation systems, so you can scale without operational chaos.

What I deliver:

International expansion
I have led the expansion into new markets for three different businesses. I therefore have key knowledge of operational complexities, but also of the areas for quick wins when your business is looking to take the next step into a new market. Markets I've worked on are Benelux, Germany, Italy, Spain, North America, South America, Australia.

Process Optimisation & Automation
I identify manual bottlenecks that slow growth and implement smart automation systems that scale. My approach: map the current process, test improvements quickly, measure impact, then automate core processes to free your team from repetitive work. I've helped companies reduce operational costs by 10-30% while improving efficiency.

Lean Team Building & Leadership
Over 10+ years, I've recruited and led operations teams ranging from 2 to 25 FTEs. I believe in building lean, high-performing teams where every team member's strength is optimally used. I've developed frameworks for team optimisation that ensure you're never over-resourced or under-performing.

What challenges is your business currently facing? Let me help you solve them and lay the foundations for stable and sustainable growth..

Ideal Projects:

- Interim Head of Operations
- International expansion manager
- Process optimisation & automation implementation
- Crisis/transition operational leadership
  • Nederlands

    Tweetalig / moedertaal

  • Engels

    Tweetalig / moedertaal

  • Duits

    Vloeiend

Kan op locatie werken
Amsterdam (tot 50km)

Werkervaring

  • Agurotech
    Head of Operations
    HIGHTECH
    februari 2025 - Vandaag (1 jaar en 4 maanden)
    Amsterdam, Nederland
    - Led and optimised end to end supply chain operations, ensuring efficient procurement, production, and distribution processes to support rapid international expansion.
    - Drove operational excellence through automation and continuous process improvement, leveraging innovations to increase scalability, reduce costs, and enhance productivity.
    - Executed customer service strategy, ensuring a seamless customer experience and high satisfaction rates as the company scaled globally, adapting to diverse regional markets.
    - Managed and coordinated field operations and qual ity assurance programmes. - Set up an issue management system via Linear and a product testing process via Python test scripts to maintain the highest standard of product quality, regulatory compliance, and operational safety.
    International expansion Supply-Chain management automation Process optimisation Procesbeheer
  • Alma Pay
    Operations Manager International
    HIGHTECH
    september 2022 - februari 2025 (2 jaren en 5 maanden)
    Amsterdam, Nederland
    - Took ownership for the expansion of a French FinTech business into first the Northern European markets (BeNeLux and Germany) and later Southern European markets (Italy & Spain) by establishing product market-fit, managing the product localisation and implementing scalable solutions for growth.
    - Set up and streamlined the company's operational processes outside of France, including ongoing risk assessment & management, fraud operations, customer operations, setting up new local payment methods and PSPs, and finding the right outsourcing partners to scale operations.
    - Managed the local P&L and budget to ensure sustainable growth (+50% YoY). Designed an analytics infrastructure to conduct a variation of A/B tests, proving the validity of new product updates and business opportunities.
    - Worked closely with internal and external stakeholders, such as Global Ops, Product, Engineering, Marketing, Legal & Sales to set up the most sustainable solutions that work both within the business and are optimised for the products end users.
    Market entry strategie Projectbeheer (PMO) Risicobeheer International expansion Businessplan ontwikkeling
  • Varied
    Freelance Operations Consultant
    januari 2022 - augustus 2022 (7 maanden)
    Helped businesses with a variety of operational challenges, ranging from the end-to-end management of complex projects to setting up the operational infrastructure required for success. For example, managed the implementation and adoption of a new automation software across 6 stores in The Netherlands.
    automation Projectbeheer (PMO)

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Opleidingen

  • Professional Development International Finance course
    City University / Cass Business School
    2019
    Professional Development International Finance course
  • MA Global Political Economy
    City University London
    2015
    MA Global Political Economy

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