Dennis De Wever

Do you deal with a lot of admin work, scattered data across different tools, and wish your team could spend more time on truly valuable work instead of routine and admin tasks? That’s where SidemenAI comes in.

➤ Our collaboration usually starts with a QuickScan of your existing workflows, data flows, and customer journeys.

➤ Then I translate those insights into a blueprint, and we build automated workflows using n8n, Make and Zapier, integrated with your CRM/ERP, Google Workspace, Notion, or other tools.

➤ Where it really pays off, we bring in AI tools. For example, an internal smart assistant that instantly answers questions like “How many vacation days do I have left?”, “How do I open a service ticket?” or “What’s the status of order X?” — no need to open systems or search through folders. We can also build a customer service chatbot that handles FAQs or routes inquiries directly to the right team. On top of that, AI can automatically generate meeting and call summaries, ensuring knowledge is preserved and follow-ups happen faster.

Important: technology alone isn’t enough. We support your team through the adoption process with training and Q&A sessions, explaining what the automation does and why, and helping embed it into daily work. That way, automation doesn’t become a black box — but a reliable partner in your workflow.

The results we aim for:

➤ Quote and order flows that run largely automatically, with minimal manual input

➤ Faster turnaround times, fewer errors, and better process visibility for planners, account managers, and customers

➤ Less administrative burden and more time for employees to focus on work that truly adds value to the business

As a Key Account Manager in the western region of the Netherlands, I spoke with customers about their ordering processes: how they worked, how they placed orders, which suppliers they used, and where the bottlenecks were.

My goal was simple to help customers order smarter and faster with RS. That meant time savings for the customer and higher revenue for RS.

At the same time, I served as a key user during the Dutch Salesforce implementation. I advised the project team on which customer views, dashboards, and data structures sales and account management really needed. I built clear databases with smart filters, led internal Q&A sessions, gave training, and wrote user guides making Salesforce genuinely practical for the Dutch teams.

Over time, Salesforce became much more effective: colleagues started using data more frequently, customer information became more valuable for sales and account management, and this led to better customer engagement and faster follow-ups.

As an Account Manager Document Solutions, I helped organizations across the Netherlands improve their document processes. I engaged with clients, demonstrated solutions, and showed how modern document management technology could make their work faster and more efficient. I also prepared calculations and proposals, closed contracts, and built long-term partnerships with key accounts.

I always started from the client’s situation — first understanding the bottlenecks, then translating them into the right solution. This approach allowed me to strengthen existing relationships and generate new business.

Results:

➤ Consistently achieved targets and ensured steady revenue growth

➤ Strengthened client relationships through advice and long-term collaboration

➤ Increased efficiency at clients through the implementation of document solutions