Ahmed El-Ezabi

• • Established comprehensive service management framework for cyber detect and respond operations aligned with ITIL v4 principles, ensuring consistent delivery across regional centers

• • Designed and implemented quality and risk management (QRM) standard framework, including risk registers, gap analysis, and mitigation strategies for managed service delivery

• • Developed systematic performance metrics and quality indicators to track service achievements, drive improvement decisions, and monitor KPI achievement

• • Led establishment of knowledge management system documenting known issues, solutions, and service configurations to enable rapid incident resolution and support efficiency

• • Positioned operations center from regional representative to global player serving wider audience, enabling threat hunting center of excellence

Built security operations and SOC capabilities from greenfield, establishing service-oriented security operations aligned with organizational business strategy.

• • Led transition of SOC capabilities to securing cloud services across headquarters, branch operations, and affiliates with continuous process improvement focus

• • Developed virtual security operations team model across region, enabling rapid threat detection and collaborative problem resolution

• • Continual security operations process improvement activities, optimizing central SOC productivity, response time, and service delivery

• • Established performance metrics and quality indicators for service operations, driving data-informed decisions on service improvements

• • Optimized security operations expenses through central rationalized spending achieving yearly savings up to €500,000

• • Built partnerships with managed security providers to proactively identify and address emerging threats before realizing attack targets