Valeriia H.

• Leading UX for embedding AI into highly regulated tax preparation workflows, improving efficiency while ensuring transparency, explainability, and full legal compliance

• Designing AI-supported experiences that respect rigid, legislated processes without compromising user trust or clarity

• Proactively assessing product health and churn risks, identifying systemic usability and experience issues before they impact customers

• Collaborating cross‑functionally with Product, Engineering, Support, and Data to gather insights and translate them into actionable product and design decisions

• Communicating complex findings clearly to influence prioritization and roadmap decisions

• Delivering consistently on the product roadmap while balancing short‑term improvements with long‑term strategic initiatives

• Integrating AI into my own design workflow to reduce tactical execution and focus more on strategy, product thinking, and business impact

• Translating user insights and product objectives into feasible solution concepts to help users and business achieve their goals

• Approaching and analyzing the business requirements holistically and inquisitively to find and address core problems and opportunities

• Working out user flows by applying design thinking methodology to identify critical gaps and come up with the solution

• Continuously looking into ways to improve and simplify UX with the technical limitations of Salesforce in mind

• Presenting and justifying design concepts to key stakeholders and the engineering team to gather feedback and improve my concepts iteratively to synthesize abstract ideas into the tangible design solution

• Redesigning Web application for the platform

• Creating and maintaining component library from scratch, bearing in mind: scalability, accessibility, best UX/UI practices

• Preparing and presenting designs to stakeholders and the development team

• Iterating design concepts through wireframing, prototyping, usability testing

• Identifying and troubleshooting UX problems

• Working towards 'making UX writing a thing' in the company: bringing forward discussions about current inconsistencies and confusions caused by namings, wrote an article on best UX Writing practices with examples and cases from our company, followed them myself

• Redesigning email templates

• Amending design changes, improvements to iOS and Android app by following existing design and platforms' guidelines