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Malt Strategy
Malt Strategy
Riêyn PlatoRP

Riêyn Plato

Independent Contractor

€ 500/dag
Hilversum, NL
15+ jaar
Canva
capcut
Microsoft Office
artificial intelligence
Communication

Gemiddelde responstijd: 1 uur

Over Riêyn

I help companies grow by strengthening customer relationships, improving communication, and delivering high‑quality content. With extensive experience in Customer Success, I combine strategic relationship management, process optimization, and language expertise to guide clients, reduce churn, and elevate customer experience across the entire lifecycle.

My strengths lie in clarity, empathy, structured thinking, and problem‑solving. I translate complex needs into actionable solutions, streamline workflows, and ensure that teams and clients stay aligned, both strategically and operationally.

Alongside my CSM work, I support organizations with writing, content evaluation, scenario design, and language‑driven voice‑over, enabling me to enhance not only customer relationships but also the quality and consistency of communication.
Onderwijsbedrijven en e-learning
Winkelketens
Digitale en IT-diensten

  • Engels

    Vloeiend

  • Nederlands

    Tweetalig / moedertaal

Uitsluitend remote
Werkt voornamelijk remote

Werkervaring

  • LIGHT FIRE
    Independent Contractor
    april 2025 - Vandaag (1 jaar en 2 maanden)
    Working Remote on international projects. CSM tasks, digital evaluation, content ceation and audio voice acting.
  • LeadDesk
    Customer Success Manager
    mei 2024 - december 2024 (7 maanden)
    Building and maintaining strong customer relationships, driving engagement, and ensuring retention and growth. Skilled in onboarding, training, and leading QBRs to align on KPIs and improvements. Collaborating cross-functionally to identify upsell opportunities and negotiate renewals with C-level executives to exceed sales targets. Focused on reduc ing churn, enhancing retention, and driving business growth.
  • TDA
    Customer Service Representative
    mei 2024 - december 2024 (7 maanden)
    Projects for Ayvens bank, Royal Flora Holland, Univé. Worked as an independent contractor for the companies
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Opleidingen

  • HBO Management
    NCOI OPLEIDINGEN
    2010
  • MBO Commercial employee Marketing Communication in- and outdoor, level 4
    ROC VAN AMSTERDAM GOOI EN VECHTSTREEK
    2008
Bekijk de opleidingen die Riêyn heeft gevolgd

Diploma's

  • Elements of AI
    UNIVERSITY OF HELSINKI
    2026
  • Delivery Tips for Speaking in Public
    LinkedIn
    2024
De diploma's van Riêyn zijn alleen toegankelijk voor Malt-leden

Categorieën

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