Over Ralph
- 30+ years of (ICT) working experience;
- Worked in a diversity of sectors, like finance, construction, media, ICT, manufacturing and transport;
- Experienced different types of organizations in terms of culture and size;
- Lifelong learning to keep up with trends and developments and to become better.
Nederlands
Tweetalig / moedertaal
Engels
Beperkte professionele capaciteit
Duits
Beperkte professionele capaciteit
Werkervaring
- Product and Mind Promotion BV / Service Manager 4UInterim Manager, Service Manager and Change ManagerDIGITAAL BUREAU & IT-CONSULTANCYdecember 1994 - Vandaag (31 jaren en 6 maanden)Valkenswaard, Nederland
- All assignments since 1995 were performed via PMP;
- Consultancy regarding ICT for small and medium enterprises (SME);
- Implementation, management and support regarding office automation, networking data communications;
- Development, implementation and management of websites and applications for SME;
- Delivery of resources and knowledge.
- VismaService Manager / Teamlead OperationsSOFTWAREPRODUCTIEjuli 2025 - januari 2026 (6 maanden)Eindhoven, Nederland
- Aanspreekpunt m.b.t. BlueVi voor klanten, leveranciers en IT-teams.
- Organisatie en structuur voor servicedesk en beheer.
- Begeleiden, coachen en ontwikkelen van professionals.
- Documenteren van afspraken (DAP), processen en procedures.
- Faciliteren van kennisdeling.
- Regelmatige service review meetings met klanten en stakeholders.
- Verwachtingen van klanten managen en proactief oplossingen aanbieden.
- EuroclearInfra Delivery OwnerBANKEN & VERZEKERINGENaugustus 2023 - augustus 2024 (1 jaar)Arrondissement Brussel-Hoofdstad, BU, Belgium
- Responsible for the relationship and delivery of infra solutions;
- main contact for the business application division with internal infra supplier;
- build and maintain relationship with internal infra supplier;
- manage the infra supplier performance related to operations and projects;
- taking care (together with architects) for robust and scalable infra solutions;
- documentation of processes and procedures related to the infra supplier;
- suggesting and implementing optimizations and automation of tasks;
- Reporting, advising and recommending management regarding service management, more specific release management and setup of separated environments for test and acceptance;
- Migration project in which hard- and software of a complex, outdated application needed to be upgraded to current versions and standards;
- Migration of application, accounts and groups to a new Windows Active Directory domains.
Aanbevelingen
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Opleidingen
- HBO Informatica (Bsc)HBO Nederland2004
Diploma's
- ITIL 4 MasterPeopleCert2026
- ITIL 4 Strategic LeaderPeopleCert2026