Omschrijving

Hi, I'm Pedro — a freelance customer service and operations specialist based in Amsterdam with 5+ years of experience in fast-paced, client-facing environments.

I help businesses deliver excellent customer experiences and keep operations running smoothly — remotely, reliably, and in three languages: English, Portuguese, and Spanish.

🎯 What I can help you with:

• Remote customer support (email, chat, phone)

• Client onboarding and relationship management

• Virtual assistant & administrative support

• Team coordination and operational support

• Multilingual communication (EN / PT / ES)

• Process documentation and staff training

🌍 My trilingual background is a real advantage for companies with international customers — especially those serving Brazilian, Latin American, or Spanish-speaking markets.

I'm available for part-time and full-time remote projects. I respond quickly, work independently, and I'm committed to making your customers feel genuinely taken care of.

Let's talk about how I can support your team.

Branche-expertise

Talen

Portugees
Tweetalig / moedertaal
Spaans
Vloeiend
Engels
Vloeiend

Voorkeuren voor werkplek

Uitsluitend remote

Werkt voornamelijk remote

Restaurant (Confidential)
Restaurant Manager
HORECA
januari 2025 - Vandaag (1 jaar en 7 maanden)
Amsterdam, Netherlands
– Managed daily operations of a high-volume Amsterdam restaurant, overseeing a multilingual team of 5–12 staff
– Handled customer complaints, service recovery, and guest relations with professionalism
– Coordinated scheduling, supplier relations, staff training, and daily admin
– Communicated fluently with international staff and guests in English, Portuguese, and Spanish
customer service
Hotel (Confidential)
Outlets Manager
januari 2022 - januari 2025 (3 jaren)
Amsterdam, Netherlands
– Managed multiple food & beverage outlets within a major international hotel property
– Led and developed a diverse team across different venue formats and service styles
– Responsible for revenue targets, guest satisfaction scores, and operational standards
– Coordinated with hotel management on events, large group bookings, and VIP guest experiences
– Maintained compliance with health, safety, and quality standards across all outlets
hospitality management operations management
Logistics Company (Confidential)
Country Manager
LOGISTIEK & SUPPLY CHAIN
januari 2010 - januari 2022 (12 jaren)
Luanda, Angola
– Led country-level operations across multiple international markets over a 12-year period
– Managed cross-functional teams, local partners, and regional stakeholders
– Responsible for P&L, operational targets, and business development in each market
– Built and maintained strong client relationships across diverse cultural and business environments
– Coordinated logistics operations, processes, and compliance across borders
– Reported directly to senior leadership and represented the company at an international level
operations management customer service

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BSc Computer Science for Business Management
ISMAI
2010
BSc
Registered KVK
-
Registered

Overige

Pedro Emerenciano

Trilingual Customer Service&Operations Specialist

Over Pedro

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