Paul Le Gallo

Transferable SDRAchievements & Responsibilities Managed 80+ guest interactions per day, handling objections, complaints, and pressure with calm communication. Persuaded customers toward high-value options, increasing avg. spend per table during peak periods. Built trust quickly with diverse, international customers — essential for outreach & sales qualification. Worked closely with cross-functional teams (front of house, suppliers, management) — mirroring SDR → AE → CS collaboration. Trained and mentored multicultural teams, improving communication quality and service performance. Adapted recommendations instantly based on customer needs, preferences, and emotional cues. Maintained composure and clarity in high-stakes situations — ideal for sales rejection & cold calls. Delivered premium experiences for VIP clients and global luxury brands with strong expectations. Sales-Relevant Metrics 90%+ positive customer feedback across roles Resolved issues on first contact in most interactions Consistently selected by management to handle demanding clients Recognized for communication clarity, warmth, and problem solving