Omschrijving

Operations leader with 10+ years of experience building scalable processes, launch frameworks and operating models for technology and fintech businesses.

I help organizations move from "tribal knowledge" and manual work to structured, repeatable processes that support growth.

Throughout my career at Uber, Klarna, Agoda, Expedia and Avaya, I have:

• Launched new financial and payment products

• Built operational processes from scratch

• Developed SOPs, playbooks and governance frameworks

• Improved customer onboarding and service operations

• Defined KPIs and performance management mechanisms

• Led cross-functional initiatives involving Product, Engineering, Compliance, Legal and Commercial teams

My strength is creating clarity in complex environments: mapping processes, identifying inefficiencies, aligning stakeholders and implementing practical solutions that improve execution and operational performance.

Branche-expertise

Talen

Engels
Tweetalig / moedertaal

Voorkeuren voor werkplek

Kan op locatie werken

Amsterdam (tot 50km)

Uber
Growth and Operations Manager
TECH
april 2026 - Vandaag (3 maanden)
Amsterdam, Nederland
• • Gather and analyze business and regulatory requirements to support the rollout of payout products across multiple markets
• • Collaborate with Product, Legal, Compliance, and Engineering teams to define functional requirements and ensure alignment across stakeholders
• • Develop business cases and performance models to support strategic decisions and product expansion
• • Map and redesign business processes, introducing standardized frameworks to improve scalability and consistency across regions
• • Identify inefficiencies in operational workflows and implement automation solutions, reducing manual effort and improving execution speed
AI Automation Product launch Product management Finance sector Business analysis
D2X
Institutional Onboarding Project manager
september 2025 - april 2026 (7 maanden)
• • Analyzed and streamlined institutional onboarding workflows, identifying bottlenecks and reducing process cycle times
• • Built and managed Jira dashboards to track operational metrics, drive insights, and support data-informed decision-making
• • Monitored and reported on compliance and KYC/KYB data, ensuring accuracy and regulatory readiness
• • Collaborated with Product, Operations, Compliance, and Legal teams to implement process improvements and scale operations efficiently
Actuary.aero
Project manager - Business Operations
november 2022 - augustus 2025 (2 jaren en 9 maanden)
• • Gathered business and compliance requirements from customers and internal teams to build risk management dashboards for acquiring banks, reducing onboarding time by 30%.
• • Translated stakeholder needs into detailed process maps and documentation to support operational improvements.
• • Developed and monitored KPIs for sales and account management teams, enabling more accurate forecasting and performance tracking.
• • Managed strategic accounts and build high-value partnerships, including with Mastercard, to support long-term growth.
• • Produced operational reports and dashboards for leadership, highlighting key trends and recommendations.