Over Milan
Freelance CRM & Lifecycle Marketing Consultant helping businesses increase retention, revenue, and
engagement through smart automation, AI personalization, and omnichannel strategies with lower volume and
higher ROI.
Engels
Tweetalig / moedertaal
Uitsluitend remote
Werkt voornamelijk remote
Werkervaring
- Miele XCRM Managerjanuari 2025 - Vandaag (1 jaar en 5 maanden)• • AI-driven lifecycle automation and predictive segmentation delivering +50% engagement and 20–30% revenue growth• • Centralized global CRM frameworks across EU, US, CA, AU with localized execution• • Omnichannel orchestration across email, app, website, and social channels• • Reduced churn and unsubscribe rates to industry-leading levels
- Miele XCRM Specialistjanuari 2022 - januari 2024 (2 jaren)• • Built 40+ automation use cases across global markets• • Drove 20–30% YoY CRM-driven revenue growth• • Increased database size by 10–15% annually through acquisition and lead generation
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Opleidingen
- MSc Business Communication & DigitalTilburg UniversityMSc Business Communication & Digital
- BSc Media & Communications Bloomreach Engagement & Advanced AnalyticsBSc Media & Communications Bloomreach Engagement & Advanced Analytics