Omschrijving

I am a goal-oriented Project Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Focused on helping companies stay ahead of problems with a holistic approach of challenges within the Payment and ecommerce industry. I have a unique knowledge of the Payment and Fraud prevention industry and are able to adapt quickly to your unique challenges. Bilingual and able to explain complex issues for every audience level.

Talen

Duits
Tweetalig / moedertaal
Engels
Tweetalig / moedertaal

Voorkeuren voor werkplek

Kan op locatie werken

Leipzig (tot 50km)

flaschenpost SE
Senior Payment & Risk Manager (befristet)
VOEDSELINDUSTRIE
februari 2025 - Vandaag (1 jaar en 4 maanden)
48 Münster, Germany
• Managed online payment processes and led cross-functional projects on credit checks, fraud prevention, and provider integration
• Optimized payment and risk setup through strategic development, data-driven analysis, and dashboard/report creation
• Defined internal fraud prevention rules and expanded available payment methods
• Oversaw fraud prevention policies and tools (e.g., Forter, Adyen) with a focus on continuous improvement
• Specified technical requirements and supported implementation projects, including A/B testing for payment flows
• Led regular alignments and negotiations with external payment service providers
• Reduced cost of payment setup by € 120k annual and lowered SEPA chargeback rate by initially 30%
Spreadshirt
Senior Specialist Online Payment Platform
mei 2024 - december 2024 (7 maanden)
04 Leipzig, Germany
• Managed and consolidate the payment and Fraud-check workflows.
• Lead projects from conception to completion, ensuring timely delivery and client satisfaction, for example implementing POS solution, Shopify reporting
• Improve cash flow and pricing structure, reduced Deposit holds
• Monitored payment performance metrics to evaluate success of Fraud detection, Dunning rates, Payment flows and adjusted strategies accordingly resulting in lowering Fraud loss by 35%
Outfittery GmbH
Projekt Manager Payment & Fraud prevention
september 2021 - april 2024 (2 jaren en 7 maanden)
Berlin-Brücke, Pforzheim, BW, Germany
• Took over the Payment and Fraud department to develop new payment and fraud guidelines to reduce the historic bad default rate of nearly 15% average
• Reduced default rate since 2021 from ~11% to 5% for repeat customers
• Reduced default rate of 45% to below 5% on new customers
• Integrating new third-party tools and programs such as Threatmatrix and internal screening tools to minimize high loss resulting from a flawed historic payment setup
• Streamlining payment process and improve dunning