Omschrijving

I’m a Business Analyst passionate about understanding what teams truly need and turning that into clear, actionable requirements. I specialize in working closely with stakeholders to capture their goals, challenges, and constraints — ensuring the solutions delivered really solve the right problems.

🔍 What I do best:

Run workshops and interviews to deeply understand business needs, pain points, and priorities.

Gather, analyze, and document requirements in a structured way, translating business language into clear specifications for technical teams.

Map high-level processes where needed to give context and trace requirements back to business objectives.

Facilitate alignment between business, IT, and external partners, so everyone moves forward together.

Branche-expertise

Talen

Roemeens
Tweetalig / moedertaal
Engels
Tweetalig / moedertaal

Voorkeuren voor werkplek

Uitsluitend remote

Werkt voornamelijk remote

Ingka Investments
Senior Business Analyst
DIGITAAL BUREAU & IT-CONSULTANCY
september 2024 - Vandaag (1 jaar en 9 maanden)
Leiden, Nederland
• Act as a liaison between business stakeholders and internal teams, ensuring clear understanding of needs and priorities across multiple portfolios.
• Gather, analyze, and document business requirements for various internal initiatives, translating them into functional specifications and use cases.
• Facilitate workshops and interviews to capture current processes and identify opportunities for improvement and standardization.
• Support process mapping and optimization efforts to drive efficiency and enable future digitalization initiatives.
• Collaborate with cross-functional teams to explore and evaluate solutions that meet diverse business needs.
• Ensure alignment of proposed initiatives with overall strategic objectives and support informed decision-making by leadership.
Business analysis, Process Mapping Stakeholder management Project Management
Bento
Business Analyst
mei 2021 - september 2024 (3 jaren en 4 maanden)
• Act as a liaison between all stakeholders, ensuring clear and effective communication.
• Responsible for understanding clients' needs and managing requests for new features in our field service management software (web and mobile app).
• Gather requirements and write functional specifications, including user stories and acceptance criteria.
• Explore the market to propose and evaluate new ideas for our solution.
• Key member of the team responsible for developing Bento's computerized maintenance management system.
FlightClaim EU
Business Analyst
januari 2019 - april 2021 (2 jaren en 3 maanden)
Utrecht, Netherlands
FlightClaimEU handles claims for air travelers affected by disruptions (delays, cancellations, denied boarding, etc).
• Explored the market and generated new ideas for our online customer management platform
• Wrote user stories and acceptance criteria
• Shaped product vision
• Developed new business models
• Successfully developed an automated preliminary eligibility assessment engine
• Reduced claims processing time 5X
• Researched customer behavior
• Halved the time passengers spend submitting a claim