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Erin MathewsEM

Erin Mathews

Operations & Customer Coordinator

€ 250/dag
The Hague, NL
8-15 jaar

Gemiddelde responstijd: 1 uur

Over Erin

With over a decade in constituent engagement and development at NGOs, I want to bring my customer focused approach to businesses looking to grow. My will-do attitude and efficient methodology makes me a great addition to teams looking to hit deadlines and meet goals.
  • Engels

    Tweetalig / moedertaal

Kan op locatie werken
The Hague (tot 30km)

Werkervaring

  • IDSA Foundation
    Individual Giving Manager
    mei 2022 - Vandaag (4 jaren en 3 maanden)
    • ● Collaborates with cross-functional teams to create compelling donor communications and engagement plans.
    • ● Develops individual giving strategies, focusing on donor acquisition, retention, and stewardship.
    • ● Utilizes CRM systems to analyze donor data, segment audiences, and track fundraising performance.
    • ● Serves as the primary point of contact for internal and external stakeholders regarding departmental activities, schedules, and initiatives.
    • ● Plans and executes Foundation events and conferences, overseeing timelines, logistics, vendors, and on-site support.
    • ● Supports operational improvements by documenting processes, creating reporting tools, and
    streamlining administrative workflows.
    Fundraising Customer Loyalty/ Retention Project Management Database administration Reporting
  • Maryland Masters Swim Team
    Head Coach
    september 2009 - augustus 2025 (15 jaren en 11 maanden)
    • ● Managed day-to-day administrative operations, including scheduling, communications, website
    management, and stakeholder coordination.
    • ● Prepared agendas, coordinate volunteer board meetings, and track follow-up actions.
    • ● Served as the central point of contact for prospects, members, board leadership, and external partners.
    • ● Planned and executed semi-annual events, managing logistics, registrations, vendors, and on-the-day support.
    • ● Lead all workouts 6 times a week and found assistance when necessary.
    Board Management Volunteer Management Webmarketing
  • Baltimore Symphony Orchestra
    Planned Gift Strategy Manager
    november 2019 - november 2021 (2 jaren)
    • ● Supported senior leaders and department leadership team by coordinating meetings, managing preparation materials, and tracking priorities.
    • ● Acted as a knowledge hub for departmental initiatives, responding to inquiries and coordinating across teams.
    • ● Organized advisory council meetings, including agendas, materials, scheduling, and follow-ups.
    • ● Improved internal processes by documenting workflows and establishing standardized reporting and communication practices.
    • ● Managed confidential financial and donor data with discretion and accuracy.
    Strategic planning Pipeline Development Campaign Marketing Research Financial Reporting

Aanbevelingen

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Opleidingen

  • Executive Certificate in Communication
    Carey Business School, Johns Hopkins University
    2018
    Executive Certificate in Communication
  • Juris Doctor (J.D.) & Master of Laws (LL.M.) in
    University of Baltimore
    2015
    Juris Doctor (J.D.) & Master of Laws (LL.M.) in

Vaardigheden

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