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Malt Strategy
Malt Strategy
Devon Billing-ButlerDB

Devon Billing-Butler

User Support

€ 375/dag
Zoetermeer, NL
15+ jaar
SAAS
IT support
customer success
Logging
customer service

Gemiddelde responstijd: 1 uur

Over Devon

Patient and calm user support specialist with 10 years of experience working in high-octane live televised environments, providing training and support for clients on tailor made logging and inputting systems, most notably for general elections and music festivals such as Glastonbury Festival.

  • Engels

    Tweetalig / moedertaal

Kan op locatie werken
Zoetermeer (tot 50km)

Werkervaring

  • Elect Systems, Festivals Division
    User support specialist
    juni 2006 - september 2025 (19 jaren en 3 maanden)
    ● On-site support for users of our live logging system for the whole duration of the event.
    ● Provide training for all new users and returning users who'd like a refresher.
    ● Requested to log specific high-profile acts in users' stead.
    ● Liaise and assist with users/clients and ES Systems on potential bugs, troubleshooting and user-reported suggestions for how to improve the logging system.
    ● Create help files and assist with QA of all system changes prior to festival season.
    Logging customer service customer success
  • Elect Systems, Election Results Division
    Results systemsupport
    mei 2013 - september 2025 (12 jaren en 4 maanden)
    Glasgow, Verenigd Koninkrijk
    ● On-site support for BBC Scotland's Election program results team and inputting system.
    ● Organise, set up and run as-live rehearsals of the show and counting of results - either with the other locations or individually.
    ● Assist with the graphics team who are using the API of our inputting system to generate results, having clear channels of communication if bugs or hiccups are detected.
    ● Inputting of results if requested.
    Logging IT support customer service
  • UCAS/Middlesex University/Endemol
    Sound engineer, recordist, monitor
    juni 2012 - september 2013 (1 jaar en 3 maanden)
    - Location sound recordist for vox pops and ambience for Middlesex University's UCAS promotional video
    - Sound monitor and playback for Endemol recording a Big Brother TV ad
    - Sound record/engineer for a journalism series, sit-down talks (in studio and on location) with journalists talking about the current events and challenges in broadcast today.

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Opleidingen

  • Television Production
    Middlesex University
    2013
    Television Production

Vaardigheden

Patience
Data entry

Categorieën

  • Overige