Over Danielle
- Heineken: ~2% incremental revenue via AI recommendations
- Otrium: +2% conversion, +4% sell-through, +25% CTR
- Karooooo: login success 40% → 89%, +40% engagement
Engels
Tweetalig / moedertaal
Werkervaring
- HEINEKENGlobal Senior AI/ML Product ManagerE-COMMERCEaugustus 2023 - augustus 2025 (2 jaren)Amsterdam, NetherlandsPosition impacted by global organisational restructuring.
- ~2% incremental revenue per market by leading the end-to-end strategy, development, and global scaling of HEINEKEN’s AI-powered Product Recommender platform, modular SaaS recommendation models, deployed across e-commerce, telesales, and field sales in 8 Operating Companies, enabling data-driven product discovery and locally configurable recommendations within a globally governed experimentation framework.
- Built the experimentation and analytics foundation for the platform, including custom A/B testing infrastructure, standardised event taxonomy, and cross-market dashboards, enabling rapid optimisation of recommendations, UX journeys, and commercial strategies.
- Established global operating frameworks, playbooks, and GTM models for AI product deployment and change management, accelerating market adoption, time-to-value, and operational scalability.
- Led cross-functional teams across product, engineering, data science, and commercial stakeholders to deliver scalable AI product systems.
- Mentored Product Managers across markets, strengthening experimentation maturity and product thinking.
- OtriumGlobal Senior Product ManagerDIGITAAL BUREAU & IT-CONSULTANCYaugustus 2021 - juli 2023 (1 jaar en 11 maanden)Amsterdam, NetherlandsPosition impacted by global organisational restructuring.
- 2% conversion lift and 4% weekly sell-through increase by optimising product discovery across PLPs, PDPs, and Search using data-driven personalisation and recommendation systems across web, mobile, and native apps.
- Led migration from Elasticsearch to Algolia, enabling AI-driven search ranking, smart recommendations, and self-serve merchandising tools, improving CTR by 25%, reducing no-results queries by 40%, and increasing search-driven conversions by 10%.
- Scaled multi-brand sizing standardisation initiative, improving fit accuracy and reducing return rates while enabling a unified and scalable sizing experience across global brands.
- Built Feature Insights Dashboard and analytics framework, creating a single source of truth for adoption, engagement, conversion, and revenue, enabling continuous product optimisation and experimentation.
- Cartrack (listed on the NASDAQ under Karooooo)Global Lead Product ManagerDIGITAAL BUREAU & IT-CONSULTANCYaugustus 2020 - juli 2021 (11 maanden)Johannesburg, South AfricaDeparted to pursue an international opportunity at Otrium.
- 89% login success (from 40%) and 5% MoM active user growth by redesigning onboarding, authentication flows, and in-app guidance using behavioural analytics and user journey optimisation.
- 40% increase in DAU/MAU engagement and 15% lift in upsell conversions by transforming complex telematics capabilities into intuitive product experiences including Live Location Tracking, Geofencing, Logbook, and Carwatch.
- Designed and implemented global analytics taxonomy and Feature Insights Dashboard, enabling data-driven product decisions across adoption, engagement, revenue, and user behaviour.
- Partnered with global marketing and GTM teams to drive app adoption campaigns, accelerating user acquisition, engagement, and retention.
- Led global enablement and change management programmes, training sales teams, service teams, and customers to maximise platform adoption and product value.
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Opleidingen
- Bachelor of CommerceThe University of South AfricaBachelor of Commerce