Omschrijving

RevOps consultant with 10+ years of experience in SaaS sales operations, GTM strategy, and Salesforce optimization. I help teams improve pipeline visibility, streamline processes, and drive predictable growth.

Branche-expertise

Talen

Nederlands
Tweetalig / moedertaal
Engels
Vloeiend
Duits
Beperkte professionele capaciteit

Voorkeuren voor werkplek

Kan op locatie werken

Amsterdam (tot 10km)

Uber
Program Leader, Customer Experience
SOFTWAREPRODUCTIE
augustus 2024 - oktober 2024 (2 maanden)
Amsterdam, Nederland
Revenue Operations Leadership: Directed strategic CX initiatives for Uber Eats’ €12.1B EMEA portfolio, aligning operations with GTM priorities to scale execution, enhance visibility, and enable predictable revenue growth.
Revenue Architecture: Partnered with global CX, operations, and commercial teams to align Salesforce workflows and tools with revenue objectives, driving adoption, automation, and GTM readiness across EMEA markets.
Operational Excellence: Redesigned workflows to eliminate friction, accelerate resolution speed, and standardize execution, improving customer retention and sales enablement outcomes in high-value regions.
Executive Stakeholder Management: Directed cross-functional program teams, aligning execution speed with governance to ensure measurable operational impact and executive visibility into program outcomes.
AI Automation: Implemented AI-powered case routing and automation, streamlining workflows, reducing manual handling, and accelerating resolution speed for strategic merchant segments.
Data-Driven Insights: Built KPI dashboards connecting CX metrics to revenue performance, surfacing insights that informed leadership decisions, guided interventions, and improved pipeline health.
Operations Management AI Automation Salesforce.com Go-to-Market (GTM) Strategy Customer Experience
FreshBooks
Senior Sales Operations Manager (Operations Lead EMEA)
SOFTWAREPRODUCTIE
januari 2022 - augustus 2024 (2 jaren en 7 maanden)
Amsterdam, Nederland
Revenue Operations Leadership: Led sales operations for 5 EMEA markets, aligning GTM strategy to deliver 25% revenue growth through scalable processes, operational alignment, and accurate forecasting.
Revenue Architecture: Consolidated Salesforce, HubSpot, and Gong during 3 acquisitions, aligning systems to ensure data integrity, accurate reporting, and seamless GTM execution across markets.
Operational Excellence: Reduced inefficiencies by 30% through workflow alignment, tool enhancement, and process optimization, enabling higher productivity across distributed sales teams.
Executive Stakeholder Management: Managed a high-performing EMEA sales operations team, fostering accountability, collaboration, and consistent execution across multiple time zones.
AI Automation: Introduced AI-driven sales engagement enhancements to prioritize high-impact actions, optimize pipeline visibility, and improve deal conversion predictability.
Data-Driven Insights: Built advanced analytics and forecasting dashboards to monitor pipeline health, identify at-risk opportunities, and guide targeted enablement for improved quota attainment.
Recognition: Awarded Company MVP (2023) for leading GTM planning and forecasting initiatives that improved scalability, operational efficiency, and revenue performance.
Go-to-Market (GTM) Strategy Revenue Management AI Automation Operations Management Salesforce
Zivver
Revenue Operations Manager
DIGITAAL BUREAU & IT-CONSULTANCY
april 2020 - januari 2022 (1 jaar en 9 maanden)
Amsterdam, Nederland
Revenue Operations Leadership: Directed RevOps for 4 international markets, implementing scalable systems and frameworks that drove a 20% increase in sales productivity during rapid expansion.
Revenue Architecture: Optimized Salesforce and integrated automation tools, enhancing GTM execution and operational precision across sales workflows.
Forecast Strategy: Designed forecasting models that improved revenue predictability and sales efficiency, enabling leadership to align sales execution with quarterly growth objectives.
Recognition: Awarded Employee of the Year (2021) for building scalable analytics and forecasting systems that improved GTM execution and enhanced revenue predictability.
Salesforce.com Go-to-Market (GTM) Strategy Revenue Management Forecasting Customer Success Management