Omschrijving

Accomplished and result & detail-oriented professional with 5+ years’ experience in account management, customer service, onboarding, building & cultivating relationships. Adept in building rapport, challenging obstacles, and managing accounts through planning and collaborating with cross-functional teams. Energetic and goal-oriented with a genuine passion for supporting a progressive organization in optimizing performance and growth.

Talen

Engels
Tweetalig / moedertaal
Hongaars
Tweetalig / moedertaal

Voorkeuren voor werkplek

Kan op locatie werken

The Hague (tot 50km)

Charlie Works
JOB CONSULTANT
augustus 2025 - januari 2026 (5 maanden)
The Hague, Nederland
• • the first point of contact for employees. I played key role in their smooth integrations, overall satisfaction.
• • Assisting with the onboarding of temporary employees, including registration and housing.
• • Visit housing facilities and communicate regularly with employees.
• • Monitor employee well-being and promote a positive experience.
• • Accurately process administrative tasks in the system.
Customer Journey Microsoft Office
OTTO Work Force
ACCOUNT COORDINATOR
januari 2024 - mei 2025 (1 jaar en 4 maanden)
• • First point of contact for the international employees and the customer regarding all operational needs.
• • Responsible for monitoring employee's attendance and delivered engaging solutions to keep workflow on the highest level.
• • Daily administration and contracts renewal to keep the workforce pool the determined level and contribute to the strategic KPI's.
• • Collaborate with Financial, Housing, Contract Management and Personal Administration departments to resolve 30+ customer inquiries with 95% satisfaction rate.
• • Assigned to coordinating transportation to ensure employees' commute to work daily basis.
• • Training & Onboarding: Developed and facilitated engaging onboarding, training sessions that streamlined employees & client onboarding processes, resulting in the reduction of support tickets and an increase employee engagement.
• • Customer Satisfaction & Support: Identified areas for process improvement based on 300+ employee's survey and interview feedback, contributing to a 35% increase in customer satisfaction score.
Customer Journey Notion Microsoft Office Hubspot
HelloPay
ACCOUNT MANAGER
april 2021 - mei 2023 (2 jaren en 1 maand)
• • Managed and grow relationship with 200+ clients to increase market presence for the company.
• • Resolved 40+ daily customer inquiries with 90% satisfaction rate, reducing complaint escalations by 30% with stakeholders.
• • Identify new opportunities, negotiate terms and closing deals with potential and existing clients.
• • Led administration including contract renewals and business-related documents in CRM system.
• • Upselling & Collaboration: Collaborated with Technical and Sales teams to plan meetings, upsell existing clients, and support new deal closures with prospective customers, driving revenue growth.
• • Strategic Onboarding & Consulting: Successfully onboarded 100 new clients, providing strategic advice as an advisor on integrations, leading to accelerated service adoption and increased platform usage.
• • Customer Retention Excellence: Achieved an 80% customer retention rate by proactively identifying and mitigating churn risks, demonstrating a strong commitment to customer success and product value.
• • Customer Satisfaction & Support: Identified areas for service improvement based on user feedback, contributing to a high customer satisfaction score by championing solutions to address identified pain points.
• • User Feedback & Insights: Gathered customer feedback via surveys and interviews, translating insights into actionable recommendations for product enhancements.
Customer Journey Microsoft Office Trello Notion