Are Jilesen

At Sogeti I identify user needs for internal projects and clients and translate them into effective designs. My last assignment was at Gasunie's Innovation Hub, where I made a complex business process understandable, identified user needs and translated them into user stories, user flows and user-friendly designs. I also co-initiated a UX podcast for the Sogeti UX community.

I teach children and adults from beginner to advanced level at the Skischule am Ettelsberg. I help my students to improve their skiing and most importantly to enjoy this beautiful sport. I often get lovely comments about my enthusiastic teaching style.

I have worked as an adoption specialist and UX designer at Gasunie and Gasunie's Innovation Hub. Gasunie has many business processes that are carried out through applications. These applications do not always align with the users' needs. My initial assignment was to ensure that Gasunie's existing and new applications were user-friendly. My second assignment was within the Innovation Hub. The Innovation Hub was established to standardize the process of switching gas pipelines, which currently relies on various types of documents and processes. The process was lacking uniformity for employees, and there was a need for a future tool to address this. My task was to map out the pipeline process, identify user needs, and ultimately translate them into user stories, user flows, and a user-friendly design. I accomplished this by collaborating with stakeholders, users, and the design strategist from the Innovation Hub. The result was the creation of a comprehensive requirement document, allowing the other UX designer to proceed directly with the high fidelity design for the future tool.