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Samuel HemmingsSH

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Over Samuel

Operations leader with 10+ years scaling high-growth logistics and tech ventures across Europe and the US.

I’ve built teams of 1,000+, turned underperforming sites into national leaders, and helped companies scale from startup to $25M ARR and beyond. At Zapp, I launched Netherlands ops from zero to €25M+ ARR, leading 1,300 staff and achieving top-tier delivery precision (Level 5 Sigma DPMO).

At Amazon, I turned two of the UK’s lowest-performing stations into top 3 performers through Six Sigma, KPI dashboards, and deep team development. I’ve also helped scale global systems overseeing €15M in CapEx and 27 facilities across 12 countries as Head of Production & Service at Bird.Whether it’s last-mile, wellness services, or mobility, I thrive where growth and complexity meet.

I partner with founders, investors, and teams to build scalable, data-led operations that drive profit, customer loyalty, and sustainability. Ops Experience | Passionate about tech, transformation, and execution

Career Highlights

• Launched a new country from zero to €25M ARR in 18 months (Zapp)
• Scaled multi-country operations from seed to NL/UK (COCON)
• Turned 2 failing Amazon delivery stations into top 3 performers nationwide
• Led global operations across 27 sites and €15M CapEx (Bird)
• Managed and developed teams of 1,000+ people in hyper-growth environments
• Built data-led operating systems that improved reliability, cost and customer satisfaction
  • Engels

    Tweetalig / moedertaal

Kan op locatie werken
Amsterdam (tot 50km)

Werkervaring

  • COCON
    COO
    november 2022 - Vandaag (3 jaren en 7 maanden)
    • • Built multi-country operations (NL, UK) from seed stage, establishing SOPs, compliance frameworks, and scalable service delivery models
    • • Led company-wide operational strategy in a regulated industry, improving efficiency and consistency across all markets
    • • Developed and managed enterprise client relationships, contributing to revenue growth and contract expansion
    • • Built the organisational structure from scratch: hiring, workforce planning, onboarding, and performance management
    • • Implemented operational dashboards and review cadences for data-led decision-making and financial control
    • • Improved service quality and customer retention through process optimisation and team training
    Team management Goal & KPI Set up & Management Organisational Structure Groeistrategie
  • Zapp
    Country Manager
    juni 2021 - november 2022 (1 jaar en 5 maanden)
    Amsterdam, Netherlands
    P&L and Leadership responsibility for the launch and establishment of Zapp's operations in the Netherlands with responsibility for Zapp Netherlands' performance including People, Finance, L&D, Last Mile Supply Chain, Fleet, and Replenishment Departments.
    • • Full P&L ownership, including budgeting, forecasting, cost control and unit economics optimisation
    • • Achieved Level 5 Sigma delivery precision (DPMO)
    • • Built and scaled fulfilment + delivery operations across multiple hubs, achieving industry-leading delivery accuracy
    • • Designed SOPs and training programmes adopted across additional markets
    Leiderschapsontwikkeling Goal & KPI Set up & Management
  • Bird
    Head of Global Production & Service
    januari 2021 - juni 2021 (5 maanden)
    Amsterdam, Netherlands
    Promoted to lead global production and service programs with oversight of 27 facilities in 23 countries including Europe, US and Israel. 2021 allocation was 90,000 vehicles globally.
    Procesbeheer Lean management Projectbeheer (PMO) Goal & KPI Set up & Management

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Opleidingen

  • Advanced Diploma in Personal Training Level 3
    IOSH
    Advanced Diploma in Personal Training Level 3
  • Microsoft Intermediate Excel
    Microsoft Intermediate Excel

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