Richard Sprengers

Pragmatic business consultant with strong communication and didactical skills.

Can utilize his network to provide a larger team, if required.

Very aware of organisational and individual challenges and enjoys Change Management, Process improvement and Adoption.

Mostly involved in Sales, Marketing & Service related projects and an extensive background in CRM implementations.

Yourzine has become part of Springbok, a rapidly expanding agency that reinvents digital for ambitious brands. Using platforms like Salesforce & Selligent. My role: As member of the management team I'm responsible for the technology consulting & development practice. Mainly focussed on IT architecture, Marketing & Customer Services. Includes:

- Leading the Consulting & Tech practice (Technical/Business consultants, Solution Architects & Developers)

- Consulting customers on best approach for digital transformation, workflow management, change management & maximising results with their Marketing teams & technology.

- Guidance on capability and knowledge build-up for customers on Salesforce, Selligent and marketing execution. Worked with brands like: HEMA, JBL, Harman Kardon, Swapfiets, Leen Bakker, Rituals

Emark, as part of Wunderman, is a leading marketing technology company and Platinum/Summit Salesforce Partner (150 FTE). Offering Customer Service Management (CSM), Marketing & Commerce solutions. Role: As member of the management team I'm responsible for securing a healthy organisational growth and high standard of delivery. Overseeing the day to day operation + Project/program management & Solutions department across multiple offices throughout Europe. What I do:

- People management, coaching

- Organising company-wide knowledge sharing, internal training- and onboarding programs

- Bringing organisational processes together in Salesforce CRM, acting as Product Owner (Optimising predictability of sales pipeline, project administration, performance dashboards, etc)

- Rollout Agile within the organisation

- Applying/optimising process for improved cross department-collaboration

- Building autonomous teams

- Improve insights around project administration, budget control & KPI setting

- Implement new services offerings and ensure adoption throughout the organisation

- Lead team with Project/Program managers