Melanie Mussgnug

• Responding to customer inquiries via email, live chat, and phone

• Explaining investment products and features of the Peaks App

• Ensuring compliance with financial regulations and internal policies

• Monitoring and maintaining customer satisfaction metrics

• Collaborating with different departments

• Translating content for the German market

• Managed updates and changes for merchants and banks regarding cashless payments

• Handled critical data management tasks including bank details, master data, and invoice duplicates

• Ensured compliance with Mastercard Data Integrity standards

• Coordinated efficiently with merchants and banking partners to resolve payment-related issues

• Streamlined processes for handling payment related changes to improve accuracy and efficiency

• Managed critical changes for merchants and banks in the cashless payment sector

• Ensured accurate and timely updates to client records, maintaining high compliance standards

• Played an integral role in a major project for a high-profile client, contributing to the successful implementation of an automated process

• Improved processes for handling client requests