Omschrijving

Global executive in the HR operation space with leadership experience in delivering complex global programs. During the course of my career, I have had the opportunity to work across various facets of HR operations through leading a variety of engagements that includes – setting up HR operations from scratch (Leveraging AI & Automation in HR, Process definition, compliance & control, systems & data); leading global HR transformation; Rolling out and optimizing technology; and Setting up offshore/ remote location operations (both captive and with 3rd party vendor).

The above has put me in a remarkable position where I have in-depth hands-on capability across the entire HR operations & HRIS value chain. This unique experience helps me bring business, operations and technology together to drive synergies for the organization.

In addition to the above, I have demonstrated success in establishing and guiding top-tier HR shared services, enhancing processes and maintaining service quality. Expertise in strategic planning, team building, and managing relationships with key stakeholders, along with a robust grasp of international HR procedures and legal compliance. Skilled in leveraging the AI & Automation and adhering to industry benchmarks to enhance efficiency and deliver exceptional end-user experiences.

Branche-expertise

Talen

Engels
Tweetalig / moedertaal

Voorkeuren voor werkplek

Kan op locatie werken

Amsterdam (tot 50km)

Action
HR Services Transformation Lead (Freelancer)
september 2025 - Vandaag (9 maanden)
Engaged as HR Services Transformation Lead to design and stand up the HRS Transformation Programme — defining the full programme structure, building the investment case, securing executive board approval, running the end-to-end RFP to select the delivery vendor, and establishing the internal delivery organization.
To build an HR Services target operating model that can transition from highly manual to AI & Automation driven.
Digital Transformation AI Automation AI in HR
Company - Coty
Senior Director Global HR Operations & Transformation
juni 2021 - augustus 2025 (4 jaren en 2 maanden)
In my role as the Global Lead for HR Operations, I manage HR operations across 33 countries leading a team of 85 in total and 12 DR's. My responsibilities included HR operation transformation and change management; Compliance (Local Regulations, SOX & GDPR); Systems & Data; C-suite stakeholder management and HR service delivery BAU management Projects -

Transformation Initiatives
• ▪ Part of the core team to lead the Global HR transformation programme which changed how HR worked in COTY
◦ o Re-designing Coty HR processes to remove duplication, use automation and bring efficiencies
◦ o Setting up a outsourced global HR shared services going from Local to Glocal model
◦ o Building and rolling out an employee experience platform using Servicenow HRSD
◦ o Established clear SLAs/KPIs, and refreshed reporting tools/catalogue to evaluate the effectiveness of new HR Operating model; used feedback to make any necessary adjustments/improvements as we moved from design to implementation.
Enhanced HR Capability & Process –
• ▪ Managing the delivery of SSC there has been a marked improvement in the performance of SSC.
• ▪ Co-created new KPI/Operations metrics to remove the watermelon effect of SLA's & KPI's
• ▪ New HR dashboard which is an effective tool to give transparency on ticket status, volumes, KPI's & SLA.

Change Management -
• ▪ Managed Change/Comms Team to create change plan/impact analysis - designed and activated campaigns that excited and engaged employees and stakeholders. Worked with change champions to advocate transformation and oversaw design and delivery of training/support initiatives to ensure understanding of new processes, approaches, and tools.
Coty
Senior Manager HR Ops for BNL, HQ & UKI
oktober 2020 - juni 2021 (8 maanden)
• ▪ Building a strong ONE HR & Payroll services team for HQ & Benelux
• ▪ Harmonizing the processes between Benelux & HQ.
• ▪ Seamlessly handle the move of circa 300+ employees into HQ
• ▪ Project Waves for Netherlands & UKI to manage the TSA with Wella