Omschrijving

IT Administrator (Mac & Windows) who keeps users productive and service desks flowing. I manage fleets with Jamf and Intune, secure access with Okta/Entra ID, and support Google Workspace/Microsoft 365 with fast, friendly L1/L2.

I’m an organizer and queue cleaner: I set up clean triage, merge duplicates, cut backlog, raise first‑contact resolution, and keep SLAs visible so nothing slips.

Typical impact: day‑one readiness (onboarding), clean offboarding, fewer repeat tickets via baselines and KBs, reliable A/V (Zoom/Teams) for hybrid meetings, and clear communication that reduces noise and wait time.

Skills and tools: Jamf Pro (profiles, baselines, smart groups, patching), Intune (Autopilot, compliance, app packaging/targeting), Okta/Entra (SSO, group‑based access, lifecycle), Google Workspace & Microsoft 365 admin, Windows 10/11 and macOS support, PowerShell/shell for light automation, ITAM (asset lifecycle, serial‑to‑user traceability), networking fundamentals (Wi‑Fi, VPN, DNS/DHCP), Jira/Confluence, Slack, Zoom, 1Password.

What you get: smooth onboarding/offboarding, SLA‑aware L1/L2 workflows, standard work and KBs that stick, Jamf/Intune and compliant devices, stable meeting rooms, and predictable support with clear status updates. If you need an IT admin who can handle Mac and Windows while keeping queues tidy and users happy, I’m ready to help.

Talen

Engels
Tweetalig / moedertaal
Nederlands
Tweetalig / moedertaal

Voorkeuren voor werkplek

Uitsluitend remote

Werkt voornamelijk remote

Miro
IT Administrator
HIGHTECH
februari 2025 - Vandaag (1 jaar en 4 maanden)
Amsterdam Metropolitan Area, Netherlands
I’m an IT Administrator supporting Miro’s Amsterdam hub in a Mac‑only enterprise environment, providing 1st/2nd line support for 2,000+ employees worldwide and partnering closely with global IT teams. I handle end‑to‑end onboarding/offboarding, SaaS access via Okta, and IT asset lifecycle and inventory, alongside A/V, hybrid meeting support, and basic networking (Wi‑Fi, VPN). Tech stack: macOS, Google Workspace, Slack, Zoom, Atlassian, Miro, Okta, 1Password, Jamf, Jira, Confluence.
Mac OS Google Workspace OKTA Atlassian JIRA ITSM
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