Vaardigheden
Ronny in het kort
Ronny Q Haimé – Senior Executive with a proven track record of operations, customer service, and vendor management. Extensive experience designing and implementing contact & shared service center outsourcing and Workforce Management strategies. He has shown expertise in delivering stellar Customer Experience, achieving operational excellence, and managing corporate cultural change. He held progressively increasing roles at Groupon, culminating as
the VP of Global Operations, successfully implementing highly transformational customer service strategies, including vendor diversification, outsourcing, and day-to-day performance management teams. Prior roles include Webhelp (intelligent, data-led customer service BPO), Schiphol Airport, and DHL. Ronny holds an MBA from the University of Hertfordshire and lives in Amsterdam.
Werkervaring
- GROUPONVice President, Global OperationsE-COMMERCEmei 2012 - juli 2020 (8 jaren en 2 maanden)Chicago, Verenigde Staten van AmerikaOversaw CS and B2B services as well as campaign-deals and BPO Procurement and vendor negotiations. Drove process improvement initiatives to provide efficientand reliable services to the clients. Spearheaded a highly scalable BPO sales team force to support incubator initiatives (G+).
Externe aanbevelingen
Opleidingen
- MBAUniversity of Hertfordshire2016Executive Master in Business Administration & Management
- BSc ManagementHogeschool Antwerpen2012
Diploma's
- Master Business Administration & ManagementUniversity of Hertfordshire2016