Robin Maes

Belgian franchise chain of sandwich / lunch shops and a part of La Lorraine Bakery Group with more than 250 stores in Belgium. Co-Owner - Operator Running the day-to-day operations of 4 stores spread over the Belgian region. Keep control of the business and marketing. Completely hands-on with the establishment and further expansion of the stores. Selected Achievements:

●Acquired 2 additional shops during the past 2 years

●Hired and managed teams to achieve the foreseen goals.

●Achieved an excellent client satisfaction level with a very high focus on customer, quality and hygiene.

Global systems integrator and managed services provider that designs, manages, and optimizes today's evolving technology environments to enable its clients to leverage data in a digital age. Client Delivery Executive Responsible for client management and interaction on the specific allocated client contracts, which includes overall contract management, financial, P&L and commercial aspects of the client contract, as well as customer satisfaction, operational delivery, risk management, project governance, service delivery against SLA/KPI and service improvement management. Managed the relationship, client engagement and took initiative to drive innovation and growth by identifying opportunities. Selected Achievements:

●Managed the cross-functional teams/partners (matrix environment) to achieve their goals.

●Managed the transition of a Managed Service contracts which includes the outsourcing of the client's network/ security and SAP environment.

●Created a strong trusted relationship with the clients on each level.

●Achieved high client satisfaction.

International information technology company that develops backup, disaster recovery and data management software for virtual, physical and cloud-based workloads. Sales Manager Benelux Coordinated action plans and coached the Benelux commercial sales professionals to achieve Y/Q goals. Implemented a strategy and drives best practice to develop and penetrate top Accounts in the Benelux area. Successfully aligned with Channel Management to drive Local and national partner activities with the sales teams (reseller/Alliance and other 3rth parties). Harmonized a way of working between territory managers (direct sales) and partners (indirect sales). Coordinated closely with field marketing to drive Veeam key messaging, tools and campaigns in the market of Enterprise Backup Software and Integrated Appliances. Selected Achievements:

●Managed to overachieve the annual/quarterly Benelux quota with a YOY growth of 35%.

●Adapted to business requirements to effectively leverage dashboards and KPIs for strategic steering.

●Revised and implemented sales strategies / techniques.

●Successfully mentored and coached individuals, on a variety of topics, to improve their daily productivity.