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JornDe Mesmaker

Jorn De Mesmaker

Enthusiastic Senior Program Manager

Kan reizen naar Grimbergen

  • 50.9325
  • 4.37179
  • Tarief Op aanvraag
  • Werkervaring 7+ jaar
Een opdracht voorstellen De opdracht kan alleen van start gaan nadat je de offerte van Jorn hebt geaccepteerd.
Een opdracht voorstellen De opdracht kan alleen van start gaan nadat je de offerte van Jorn hebt geaccepteerd.

Locatie en reizen

Locatie
Grimbergen, België
Kan bij je op kantoor werken in
  • Grimbergen en 50 km rondom

Checklist

Ondertekend Malt-handvest
Het handvest bekijken

Geverifieerd e-mailadres

Talen

  • Nederlands

    Tweetalig / moedertaal

  • Frans

    Tweetalig / moedertaal

  • Engels

    Tweetalig / moedertaal

  • Duits

    Beperkte professionele capaciteit

Vaardigheden (9)

Jorn in het kort

• Strong interpersonal skills (e.g. leadership, team building, motivation, communication, influencing, decision making, negotiation, conflict management, trust building)
• Setting up, managing and delivering transformation programs
• Handling a large number of projects and other work simultaneously
• Supporting, coaching, structuring, planning and controlling projects and associated governance
• Maintaining helicopter view with the ability to zoom into details
• Interacting with all stakeholders, including senior management, leadership teams, suppliers, project management teams and enterprise architects
• Completing business cases and managing benefits
• Managing resources at a consolidated level
• Putting methodology into practice in a pragmatic manner

Werkervaring

Federale Verzekering

Banken & verzekeringen

Portfolio Manager  - Als freelancer

Brussel, België

december 2019 - december 2021 (2 jaren)

• Set up a completely new portfolio management function allowing to realise maximum value with available budgets.
• Implement portfolio definition processes (e.g. identifying new projects top-down and bottom-up, categorising and prioritising projects, balancing the portfolio in terms of budget and capacity, defining and communicating yearly delivery plans).
• Implement portfolio delivery processes (e.g. status reporting, business change lifecycle management, business case development and benefits management, financial management, risk and dependency management, portfolio and project governance, stakeholder engagement and resource management).
• Coordinate the portfolio management processes for the company-wide portfolio of projects and transfer these responsibilities to an internal role.

VAB

Banken & verzekeringen

Program Manager  - Als freelancer

Zwijndrecht, België

juli 2017 - januari 2020 (2 jaren en 6 maanden)

• Manage multiple transformation programs in order to increase employee satisfaction, operational excellence and growth within road-side assistance.
• Improve road-side and travel assistance processes in order to handle complex B2B agreements within all assistance activities (e.g. streamline intake processes, automate dispatching, improve management and logistics of replacement cars, automate and digitalise field services of road guards, set-up a new platform for digitalised collaboration with external partners, implement a new solution for B2B reporting).
• Coordinate the definition of a new solution and the identification of an integration partner in order to replace heavily customized legacy systems with an ERP (Microsoft Dynamics 365).
• Help winning new B2B road-side assistance contracts and implement the agreed assistance services afterwards (e.g. BMW, Mini, Rolls-Royce, Volkswagen, Audi, Seat, Porsche).
• Coordinate the insourcing of claims-handling activities for travel insurance from KBC to VAB (e.g. technology, organisation, training, reporting).

KPMG

Consultancy & auditing

Program Manager  - Als freelancer

Brussel, België

januari 2017 - juli 2017 (6 maanden)

• Manage a digital transformation program to integrate, automate and transform Securitas' business processes (e.g. sales, marketing, financials, field services, project service automation, human resources, planning, BI & reporting).
• Replace heavily customized legacy systems with an ERP (Microsoft Dynamics 365) and other solutions for which KPMG was the primary solution integrator.
• Manage all activities under responsibility of KPMG (e.g. change management, training, business process analysis, requirements & configuration, custom coding, quality & testing, infrastructure, integration and interfaces, data migration).

Degroof Petercam

Banken & verzekeringen

Program Manager  - Als freelancer

Brussel, België

maart 2016 - december 2016 (9 maanden)

• Manage a transformation program in order to enable the digital aspects of the merge of Bank Degroof with Petercam.
• Implement new, harmonised and improved digital channels for online sales and servicing (e.g. group website, multiple country websites, private website & tablet application).
• Strengthen customer focus supported by the implementation of a new platform (Microsoft CRM).

NN

Banken & verzekeringen

Program Manager

Diegem, België

november 2013 - mei 2015 (1 jaar en 6 maanden)

• Manage a digital transformation program to improve productivity across the claims handling organization with capabilities such as automated task generation and tracking, instant access to information and flexible intake processes.
• Replace two legacy claims handling platforms, one for fire and one for auto, by a new platform (ClaimCenter from Guidewire).
• Integrate the new platform with internal and external systems (e.g. customer, policy, output, archive, finance, reporting, Carglass, IPA, Informex, GoogleMaps, RDR).
• IT delivery was performed via offshore centres in India and Vietnam.

ING - ING

Banken & verzekeringen

Program Manager

Diegem, België

juli 2011 - oktober 2013 (2 jaren en 3 maanden)

• Manage the department responsible for portfolio management, risk management and performance management.
• Coordinate the definition and execution of Direct Channels' portfolio of projects and programs.
• Introduce Balanced Scorecard (BSC) in order to translate the strategic objectives of the organisation in concrete and measurable parameters.
• Mitigate risks resulting from inadequate or failed internal processes and systems, human factors, or external events.

CSC

Consultancy & auditing

Program Manager

Londen, Verenigd Koninkrijk

september 2008 - juni 2011 (2 jaren en 9 maanden)

Program Manager Financial Services (1 year and 2 months)
• Manage a strategic merger & acquisition program at KBC Financial Products
• Integrate KBC Financial Products within other entities of the KBC group
• Lived and worked for about a year in London for this engagement
Quality & Delivery Assurance Manager CSC Belux (1 year and 8 months)
• Assure sales and delivery of CSC's portfolio of management consulting, systems integration and outsourcing services within Belgium and Luxembourg

EY - EY France

Consultancy & auditing

Senior Manager

Brussel, België

februari 2005 - augustus 2008 (3 jaren en 6 maanden)

• Lead the Program Advisory Services (PAS) service line of Ernst & Young Belgium.
• Ensure client programs are successful, benefits are realised and changes to the organisation are sustainable.
• Manage strategic programs for different clients (e.g. transformation program at Fortis, transformation and compliance programs at AXA).

American Standard Companies

Automobiel

Corporate IT Auditor

Oudergem, België

januari 2003 - februari 2005 (2 jaren en 1 maand)

• Support the realisation of a large compliance program (Sarbanes-Oxley) within the Europe Middle East Africa & Asia Pacific regions of the American Standard Companies group.
• Complete internal financial and operational audits in cooperation with other members of the corporate audit team.

KPMG

Consultancy & auditing

Supervisor

Brussel, België

september 2000 - januari 2003 (2 jaren en 4 maanden)

• Work on external IT audit and advisory engagements for mostly large clients in many sectors.
• Active in several service lines of IRM: financial audit support, business systems controls, IT security, business continuity, IS governance and E-assurance.

Opleidingen

  • Handelsingenieur (master)

    VUB

    2000