Jaya Ravi Kumar Pudi, ServiceNow Consultant

Topvaardigheden

Extra vaardigheden (0)

• A ServiceNow Certified System Administrator, Certified Implementation Specialist – ITSM and ITIL V3 Foundation certified with 15 years of work experience in the IT industry providing ITIL process and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM, ITOM, ITGRC ServiceNow, BMC Remedy Suite of Products.

• Improved and delivering all the engagements with a high value of customer satisfaction

• Experience in working with multiple vendors and geographically distributed teams, domain knowledge of Federal, Aviation, Manufacturing, Telecom, Energy, Retail, Entertainment.

• Functioning as a Technical Consultant, ServiceNow Solution architect, Program Manager, Project Lead, Business Analyst, SME and Technology Lead for the past 6 years working on Strategy, Technical Pre-Sales, RFP, SOW, OoM, PoC, Solution Design, Analysis, Functional, Technical Design, Impact Analysis, Implementation, Maintenance and Support activities, Upgrades and Migrations.

• Experience in Integrations with ServiceNow using SSO – SAML 2.0, LDAP, JDBC, ODBC, SOAP, REST API, AD, Mid server, Email and other tools like CA Service Desk, SNOW, Salt stack, SolarWinds, JIRA, Bamboo, Oracle, Sail Point.

• Leverage knowledge and experience to deliver end-to-end solutions for clients that includes discuss business use cases, gather and Prepare requirement specifications, solution and technical designs, implementation, testing and Deployment.

• Provide leadership, mentorship and technical guidance to team members.

• Experienced in all phases of SDLC including Requirement gathering, Analysis, Design, Implementation, Testing and Deployment and Maintenance.

• Working knowledge of Agile Scrum methodology including Story writing, Sprint planning, Daily scrum meetings, Sprint Review, Sprint retrospective, Release to Production.

• I am part of some initiatives like CoE (Centre of Excellence) team