- ATLA Propulsion ControlsConsultancy: Strategy & Quality Management SystemMACHINEBOUWoktober 2023 - april 2024 (6 maanden)Geldermalsen, NederlandTranslate the vision into a pragmatic strategy and organization structure, in combination with developing and implementing the Quality Management System in the ATLA organization. A fast growing Start-Up transforming into a scale-up, providing Engineering Services, within the maritime sector world wide.Target: optimize the structure and quality in the service organization, to achieve Excellent Service with a Smile. Increase customer satisfaction, sustainable growth and get the ISO-9001:2025 certification.External key initiatives: Service Optimization- identify customer persona profile- Walk the Same Road: synchronize customer journey with organization underlying internal processes- Talk the Same Language: research/identify customers needs, optimize internal activities to meet customers expectationsInternal key initiatives: Organization Optimization (focus Excellent Service)- Translate vision, strategy into a pragmatic overview- Identify current pain points in service and create value-optimization initiatives- Deployment plan and pragmatic KPI’s at management and operational level- Quality Management System development & implementation: Policies & Procedures Development- Tasks & responsibilities overview: Include, empower the team. Drawing employee profiles- Development plan: Training, Communication and support- Change Management: guide and inform the team to help them keeping-up with any changes, to keep/create motivationWorkshops are organized to get input from management and employees, to gain inclusion and commitment.
- ShaddowBusiness Consultancy - Strategy & OrganizationHR / PERSONEELSBELEIDoktober 2023 - januari 2024 (4 maanden)Business Consultancy. Translate the vision into a pragmatic strategy and organization structure.Target: increase customer satisfaction, become a structured and professional organization, to gain sustainable growth.External Key Initiatives: Service Optimization- identify customers persona profile- Walk the Same Road: synchronize customer journey with organization underlying internal processes- Talk the Same Language: research/identify customers needs, optimize internal activities to meet customers expectationsInternal Key Initiatives: Organization Optimization- pragmatic plan: vision, strategy and business initiatives, including deployment plan and (pragmatic) KPI’s at management and operational level- Include, empower, support employees – they are important for the input and output of the organization- Change Management: guide and inform employees to help them keeping-up with any changes, to keep/create motivation- Training, Communication program- Process identification & optimization where neededQuarter 1 basics deployed. Quarter 2-4, follow-up on unique selling point implementation/scale-upBusiness Consultancy. Translate the vision into a pragmatic strategy and organization structure. Target: increase customer satisfaction, become a structured and professional organization, to gain sustainable growth. External Key Initiatives: Service Optimization - identify customers persona profile - Walk the Same Road: synchronize customer journey with organization underlying internal processes - Talk the Same Language: research/identify customers needs, optimize internal activities to meet customers expectations Internal Key Initiatives: Organization Optimization - pragmatic plan: vision, strategy and business initiatives, including deployment plan and (pragmatic) KPI’s at management and operational level - Include, empower, support employees – they are important for the input and output of the organization - Change Management: guide and inform employees to help them keeping-up with any changes, to keep/create motivation - Training, Communication program - Process identification & optimization where needed Quarter 1 basics deployed. Quarter 2-4, follow-up on unique selling point implementation/scale-upSkills: Value · Business Strategy · Organizational Structure · Customer Journey Mapping · Support Management · KPI Implementation · Business Process Improvement · Performance Improvement · Customer Relationship Management (CRM) · Business Transformation · Service Transformation
- ATLA Propulsion ControlsOffice Manager (interim)MACHINEBOUWjuni 2023 - oktober 2023 (4 maanden)'s-Hertogenbosch, NederlandSince June 2023, started to work as a self-employed professional at ATLA Propulsion Controls in the role of Interim Office Manager. A fast growing Start-Up transforming into a scale-up, providing Engineering Services, within the maritime sector. Worked during this period on all operational matters in the office for ATLA. From administration to planning and work preparation.An educational period, in which I was able to experience the ins-and-outs of a Start-Up organization. A ‘must want to learn’, as I had my last 6,5 years of experience within a multinational corporation. Looking back with pleasure to this collaboration, which continued into a new project, business consultancy. See October - present
- Bachelor of ScienceNHTV International University Applied Science2012Bachelor
- Commercial economicsFontys University2009Commercial economics
- EindhovenDe Rooi Pannen Professional education2008Eindhoven