- FreelancerStrategic Business Consultant / Project Manager / IntrapreneurCONSULTANCY & AUDITINGjuli 2023 - Vandaag (1 jaar en 11 maanden)Antwerpen, BelgiëAs a project manager, business consultant, and entrepreneur, I bring a unique set of skills and perspectives to each project. My experience in sales has taught me the importance of understanding clients' needs and providing exceptional service, while my experience in customer relations and negotiations has honed my skills in delivering successful outcomes and building strong relationships.My experience in market expansion has taught me the importance of strategic thinking and planning, while my experience in entrepreneurship has equipped me with the skills to think creatively and come up with innovative solutions.I now offer these skills to support businesses in need of a partner with a diverse background, a global mindset, and a track record of success in project management, business consulting, and entrepreneurship.
- Prairie by CocoFounderKUNST & AMBACHTENdecember 2020 - Vandaag (4 jaren en 6 maanden)Antwerp, BelgiumManaging from A to Z a business in dried flower arrangements and beeswax candles, including sales operations, marketing, web design, production, and managing the intern and student. All 100+ products are sold through social media, the webshop, as well as conceptstores.
- ShowpadCustomer Success Manager FBNLSOFTWAREPRODUCTIEaugustus 2020 - december 2022 (2 jaren en 5 maanden)Ghent, BelgiumManaging and growing a portfolio of 40 customers with a combined ARR of €1 Million in France and the Benelux, while also executing several key project management responsibilities to ensure strategic growth and customer satisfaction.• Coordinating cross-functional teams to deliver successful customer implementations and ensure seamless integration of Showpad into existing tech stacks.• Developing and executing project plans to support customers in setting up their sales enablement strategy and efficiently integrate their digital tools.• Advising customers on the best ways to onboard their employees on the platform, including developing training plans and providing ongoing support to ensure successful adoption.• Collaborating with customers to identify and prioritizing new feature/ product requests, while working with the product team on the product roadmap to ensure timely delivery of customer requirements.• Negotiating superior renewal contracts by successfully identifying areas for expansion and cross-selling opportunities.Skills:Able to build customer loyalty through proactive support and strategic guidance.Able to think on my feet, and act with empathy and tact when customer issues arise.Able to cross- & upsell customers, and negotiate superior renewal contracts.
- Master's Degree, Management Science, Minor in EntrepreneurshipSolvay Brussels School2018Grade: Cum Laude Master thesis: Business Plan for a mobile app in the travel sector. Used Google Analytics, AdWords, Facebook ads, designed app mockups, and developed the sales, marketing, and financial plan. Methodology by the Lean Startup. Participated in the Credited Internship Program, adding professional experience to the degree. Core subjects: Advanced Finance, Strategy, Project Management, International Entrepreneurship, Negotiation Skills, Advanced Accounting, Organisational Leadership, Entrepreneurial Finance, Supply Chain Management
- Master in Business Management [Exchange]WU (Vienna University of Economics and Business)2017Grade: Magna Cum Laude Erasmus exchange semester - English/ German #1 Business School in Austria (Eduniversal 2017) Core subjects: CRM, Branding, Microeconomics
- Master of Business Administration [Exchange]Universidad de Zaragoza2015Erasmus exchange semester in Spanish Core subjects: Advanced finance, Financial markets, Econometrics, Marketing
- Bachelor of EconomicsUniversité de Namur2015Bachelor's Degree, Economics
- High School DiplomaRegina Pacis Hove Instituut2012High School, Latin-Mathematics
- The Master Negotiator (3,5 days)BreakPoint Black2021