Malt welcome

Welkom op het Malt-profiel van Birger!

Met Malt heb je toegang tot de beste freelance consultants voor jouw opdrachten. Neem contact op met Birger om te vertellen waaraan je behoefte hebt of zoek andere profielen op Malt.

Birger De Bree

Customer Experience & Operations
  • Voorgesteld tarief
    Op aanvraag
  • Werkervaring8-15 jaar
  • Antwoordpercentage100%
  • Antwoordtijd1 uur
De opdracht kan alleen van start gaan nadat je de offerte van Birger hebt geaccepteerd.
Locatie en reizen
Locatie
Brugge, WV, België
Kan bij je op kantoor werken in
  • Brugge en omstreken (tot 50 km)
Checklist

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Vaardigheden (7)
Birger in het kort
Experienced Manager in different (After) Sales and Operational functions.
- Ticketing Software
- People management (selection, recruitment, training)
- Task & Project/Change management
- Operational & Sales management (inside sales and customer service dpt.)
- Strategy, KPI settings and follow-up
- Business analysis, development & performance
Werkervaring
  • Gheeraert
    Chief Operating Officer
    juli 2022 - Vandaag (2 jaren en 8 maanden)
    Belgium
    In charge of the preparing and execution of the operational policy of the entire Gheeraert Group. Manage the Business Unit Managers on a daily basis and in this way guarantee both qualitative and quantitative operational management and excellence. Transform strategy and business plans into concrete actions and activities. Implement and monitor the operational excellence and continuous improvement as business objectives. Maintain contact with all stakeholders, i.e. employees, customers, suppliers, partners, etc... Organise training for employees. Focus on efficiency and work optimisation.
  • BLS One
    Managing Partner / Independant Consultant
    januari 2020 - Vandaag (5 jaren en 2 maanden)

    *Interim & Project Management specialized in CX, operational optimization and business digitalization* Missions & Projects:
    - Rubio Monocoat • Group Director of Service • 09/2021 - 06/2022
    - Winsol Group • Head of Service & Operations BE/FR • 08/2020 - 09/2021
    - Altez Group • Group Director Customer Experience • 02/2020 - 08/2020
  • Trustteam
    Managing Director
    juni 2019 - december 2019 (6 maanden)
    Kortrijk, Belgium
    Together with the CEO, designing an overall management policy and structure, in line with the strategy and growth ambitions of the company. Turn the business objectives into concrete operational strategic plans and develop accordingly the KPI's. Create and focus on a general HR and people policy and management style based on the corporate values and vision. Prepare the organisation for implementation of new acquired businesses. Assure that the growth of turnover is translated into net efficiency and profit. (Temporary Mission)
Externe aanbevelingen
Opleidingen
  • Master of Business Administration - Highlights Advanced, Digital Transformation, Growth & International Expansion
    Solvay Brussels School
    2022
    Master of Business Administration - Highlights Advanced, Digital Transformation, Growth & International Expansion
  • Masterclass Exponential Transformation
    Antwerp Management School
    2019
    Masterclass Exponential Transformation
  • Master of Business
    Solvay Brussels School
    2017
    Master of Business Administration - Highlights, Business Management & Strategy
  • Teacher Training
    HOGESCHOOL GENT
    1999
    Teacher Training