Angelo Martina

Consultant services for SME's focusing on improvements and value creation in the fields of export management, customer service management, business communication and key back office processes. Methods and techniques applied: e.g. Top-task analysis, Key driver analysis and other depending on the tasks at hand. Tools used: Several ERP software(e.g. SAP ECC; R3/HANA), MS Office 365 for business (Excel, PP, Access, Word, Teams, OneNote, Onedrive) Achievements:

- Data governance cleansing projects (SAP R3/HANA)

- Hypercare during R3/ HANA transition

- Dashboard creation and testing (SAP HANA)

- Social media improvements for SME in healthcare and DIY Businesses.

- Synergy creation and productivity boost for exporting small business in cleaning solutions

- Export management 3PL collaboration project.

Responsible for the development and coordination of Customer Service and export activities. Next to the my main responsibilities, I also trained and developed colleagues and participated in multiple projects to improve our business processes. Achievements:

- Improved supply chain processes and synergy between departments

- Key KPI's developed for order management and export management

- 30% increased export activities through efficiency gains

- Co-developed knowledge-sharing platform

- Master data improvement project champion Additional responsibilities:

-Liaise with logistic service providers.

-Manage Door to Door Accountability.

-Transport management within the SAP environment.

-Follow up on customer orders and exports.

-Set up and extend new accounts in SAP.

-Optimization of order entry and order management process.

-Communicate daily with Sales, Engineering, Quality Control, Shipping, Production Scheduling, Distributors, and Manufacturing.

-Timely response to customer inquiries and complaints.

-Resolve customer complaints and issues and develop solutions.

-Receive, process, and follow up on non-conformance.

-Facilitate department updates of SAP/COBALT system and train personnel in its operations.

-Serve as a Sample User for Senior Projects.

-Serve as a Mentor for the Team.

-Proficient user of EDI, WorldAccount, KM2, and SAP.

Improvement project in which I was responsible for the accelerated development of the back office and export activities for a fast growing company in the cleaning business with mainly international activities. Focus on improvement of communication (external and internal), setup of International multilingual customer service, intra-departmental collaboration, Preparation for ERP and CRM implementation and coaching & training of sales trainees. Achievements:

- 20% efficiency increase in multilingual customer service activities

- Developed and standardized internal and external supply chain processes

- Trained customer service employees in best practices

- Established dynamic knowledge sharing platform